Supply Chain Analyst II

About the role

The Supply Chain Analyst provides comprehensive customer service and support across various channels for both business and end‑consumer customers. Handles post‑sale inquiries, including technical and non‑technical issues, through remote support via phone, online chat, or text, as well as in‑person assistance at distribution centers or service facilities. Ensures good customer relations are maintained by resolving claims and complaints fairly and effectively, in compliance with consumer laws. Develops organization‑wide initiatives to proactively inform and educate customers, and creates improvement plans based on customer feedback and surveys to enhance overall service quality and customer satisfaction.

This position manages customer service activities for the Industrial Sales business, including all order‑to‑cash (OTC) activities starting with sales orders, shipments, and invoices. Supports Industrial Sales leadership across multiple products including glyphosate, acetochlor, and phosphorus. Helps facilitate tolling operations by coordinating with suppliers and purchases of raw materials. The role may be based in Creve Coeur, Missouri or residence‑based depending on industry experience.

Responsibilities

• Lead and develop an exceptional standard of customer service for over 20 industrial sales customers representing $400M in annual revenue.
• Manage day‑to‑day customer service and order‑to‑cash functions.
• Support industrial sales leadership to ensure product ordered is available for customers per their desired timing.
• Ensure all facets of the process run smoothly including order processing, establishing shipping requests per the customer purchase order, and accurate invoicing.
• Collaborate strongly with product supply, external warehouses, and internal stakeholders to ensure product availability shared with customers is accurate.
• Lead and develop daily shipping schedule for glyphosate technical sales plan to ensure customer commitments are met.
• Engage with customers regularly on orders, invoicing, and collections.
• Enable growth of new business opportunities by creating new customers in SAP, managing account setup, shipping terms, payment terms, invoicing, ship‑to locations, and all other system requirements.
• Track and reconcile customer Accounts Receivable; communicate and resolve discrepancies directly with customers to prevent past‑due invoices.
• Work directly with customers on processes and communications to improve the overall customer experience.
• Identify, implement, and oversee continuous improvements to Industrial Sales processes to improve internal efficiency, cost position, and performance metrics.
• Support US tolling operations for Roundup QuikPro and dicamba salt by coordinating and communicating with suppliers.
• Review toller invoices for accuracy.

Requirements

• BS/BA degree in Supply Chain or related field.
• Strong Microsoft Excel skills.
• SAP experience.

Qualifications

• Analytical capability, agility, collaboration, communication, customer focus, and decision‑making.

Pay

Salary range: $100,480 – $150,720 per year, dependent on education and experience. Additional compensation may include a bonus or commission (if relevant).

Benefits

• Health care
• Vision
• Dental
• Retirement
• Paid time off (PTO)
• Sick leave

Division: Crop Science | Reference Code: 893590 | Functional Area: Customer Operations and Support | Employment Type: Regular | Position Grade: VS 1.2