Supply Chain Analyst

About the role

The KLA Services team, based in Milpitas, CA, is seeking a Supply Chain Analyst to support their Customer Spare and Part Escalation (SSO) business. This role focuses on operational reporting, analytics, process improvement, and cross-functional collaboration to enhance customer experience.

Responsibilities

• Analyze escalation demand trends, operational performance, and service fulfillment data to identify process gaps, inefficiencies, compliance risks, and improvement opportunities.
• Analyze operational data and performance to identify gaps, inefficiencies, and compliance.
• Develop, maintain, and report key performance indicators (KPIs) related to backlog health, order fulfillment, service levels, lead times, and escalation rates across multiple demand types and priorities.
• Partner with cross-functional stakeholders including Operations, Planning, Logistics, IT, and Customer Support teams to resolve supply chain issues, improve workflows, and drive project completion.
• Lead continuous improvement initiatives focused on process standardization, automation, and KPI visibility to improve service performance and operational efficiency.
• Perform root cause analysis on order delays, backlog growth, inventory shortages, and system-related issues, providing actionable corrective and preventive recommendations.
• Monitor escalation demand patterns to identify recurring drivers, emerging risks, and opportunities to reduce expedited orders and improve planning accuracy.
• Ensure data integrity and reporting accuracy across multiple business intelligence and operational reporting platforms.
• Support business transformation initiatives by gathering, documenting, and validating SAP S/4HANA business requirements, process flows, and reporting needs.

Requirements

• Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years.
• Strong analytical and problem-solving skills.
• Experience working with data, metrics, and reporting tools.
• Proficiency in Microsoft Excel, Word, PowerPoint, Vizio, Power BI, AI or similar analytic tools.
• Strong communication and collaboration skills with the ability to work across multiple teams.
• Detail-oriented with a continuous improvement mindset.
• Experience in supply chain, order management, or logistics.
• Familiarity with ERP systems such as SAP or similar platforms.
• Leverage Lean, Six Sigma, or process improvement methods.

Qualifications

• Bachelor’s degree in Supply Chain, Business, Operations, Analytics, or related fields.

Skills

• Data analysis and reporting tools.
• Collaborative problem-solving.
• Process improvement methodologies.

Benefits

• Base Pay Range: $63,000.00 - $107,100.00 Annually
• Additional benefits include:
• Medical, dental, vision, life, and other voluntary benefits
• 401(K) including company matching
• Employee Stock Purchase Program (ESPP)
• Student debt assistance
• Tuition reimbursement program
• Development and career growth opportunities and programs
• Financial planning benefits
• Wellness benefits including an employee assistance program (EAP)
• Paid time off and paid company holidays
• Family care and bonding leave

Pay & Schedule

• Pay Range: $63,000.00 - $107,100.00 Annually
• Primary Location: USA-MI-Ann Arbor-KLA