Supplier Relationship Analyst

Main Responsibilities

• Actively manages the relationship between Academic Programs and external partners to facilitate the timely delivery of quality learning experiences.
• Collaborates with departmental stakeholders to ensure the procurement and/or implementation of all learning resources are successful and meet established criteria, including accessibility, technical, security, and quality standards.
• Consults with internal and external stakeholders to recommend any available products and delivery systems within an assigned supplier’s portfolio, following established processes for legal and purchasing, if applicable.
• Evaluates industry trends and emerging technologies for potential enhancements to the student experience, sharing knowledge with stakeholders as appropriate.
• Partners with internal stakeholders to objectively evaluate product value and ROI, as well as to compare similar products when applicable.
• PARTNERS WITH THE PURCHASING DEPARTMENT TO STRATEGICALLY SOURCE, COMPETITIVELY BID, AND CONTRACTUALLY NEGOTIATE ALL AGREEMENTS, IF APPLICABLE.
• Manages contractual agreements, including expiration/renewal dates, service level agreements, costs and timelines, and informs stakeholders of all associated issues, such as budget impacts.
• Proactively engages with suppliers to determine upcoming product or process changes and supplier roadmaps, and notifies necessary stakeholders to plan accordingly.
• PARTNERS WITH STAKEHOLDERS TO CONDUCT BUSINESS REVIEWS WITH SUPPLIERS TO EVALUATE THEIR PERFORMANCE AND TO ENSURE CONTINUOUS IMPROVEMENT OF PRODUCTS AND SUPPLIER PERFORMANCE.
• HANDLES SUPPLIER ISSUES BY DEVELOPING A CORRECTIVE ACTION PLAN, MANAGING THE RISK, AND ENSURE THE PLAN IS ACHIEVED WHILE KEEPING STAKEHOLDERS INFORMED.
• SUPPORTS TEAM MEMBERS BY PROVIDING QUALITY ASSURANCE REVIEWS OF INDIVIDUAL TEAM MEMBERS WORK, CREATING AND UPDATING JOB AIDS AS NEEDED, AND PROVIDING REGULAR CALIBRATION EXERCISES AND TRAINING.

Knowledge, Skills, and Abilities

• Attention to detail
• Critical thinking skills
• Strong communication skills, both oral and written
• Ability to build effective relationships and partnerships
• Ability to work effectively in both collaborative and independent environments
• Ability to prioritize tasks
• Superior time management skills
• High degree of organizational skills
• Ability to successfully manage and complete complex projects using a collaborative work model
• Deep understanding of current partnerships and resources
• Ability to research new and emerging resources

Minimum Qualifications

• Education: Bachelor's Degree
• Experience: 1 year of experience managing external relationships
• Experience with online instruction and adult learning models
• Experience working with cross-functional and remote teams
• Experience in Lieu of Education: Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

• Master's Degree
• Portfolio Management experience
• Experience in learning resource analysis or development, instructional design or development, or technology-based education