Supplier Quality Management Specialist

Develop, evaluate, and improve the Vertiv product supplier base through quality system and product process audits. Maintain working relationships with suppliers to ensure the highest quality of purchased components and materials, focusing on continuous improvement. Establish quality targets and goals, including quality cost reduction, warranty reduction, and overall supplier rating.

Responsibilities

• Support determining the data-driven top customer field issues list, verify an owner is assigned, and report status weekly.
• Lead cross-functional teams to implement corrective actions through problem-solving processes.
• Evaluate completed corrective actions and ensure effectiveness; recommend remedial activities.
• Visit customers to proactively observe installations and document improvement needs.
• Understand the nature of customer issues and initiate definite corrective actions.
• Request and approve PPAP documents from suppliers.
• Evaluate potential new suppliers by conducting on-site audits and scoring Quality Management Systems.
• Present reports on Quality performance and status updates on quality initiatives to business management.
• Develop 8D and Customer reports on reported issues.
• Communicate internally and externally on outcomes of investigations.
• Collaborate with internal teams (Engineering, Service, Manufacturing/Operations, Sales, Offering Management, Supplier Quality) to resolve quality issues impacting customers.
• Execute Quality Engineering responsibilities on New Product Development projects, participate in NPDP teams, track issues, and ensure effective resolution.
• Ensure risk management plans are in place when issues are identified.
• Create analytic reporting around warranty data for America’s LOB using Excel, SQL, and Power BI.
• Support Warranty administration as needed.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree required with 3-5 years of equivalent experience; or ASQ certification with 3-5 years of equivalent experience.
• Solid experience in a quality engineering environment.
• Previous data analytics and reporting experience.
• Data entry proficiency.
• Ability to analyze current warranty claims and create improvement strategies.

Physical Requirements

• Medium Lifting (30 lbs. – 45 lbs.) to Heavy Lifting (over 50 lbs.).
• Frequent Standing.
• Periodic kneeling, crawling, and stooping.
• Periodic climbing (stairs, ladders).

Environmental Demands

• Noise Level: Standard manufacturing environment (hearing protection required in fabrication shop).
• Protective Equipment Required: earplugs, safety shoes, gloves, eyewear, etc.
• Primarily office work.
• Infrequent work outdoors at suppliers (no effective protection from weather).

Travel

10% travel time required.

About Vertiv

Vertiv designs, manufactures, and services mission-critical infrastructure technologies for data centers, communication networks, and commercial and industrial environments. With $5.0 billion in revenue and a global reach in nearly 70 countries, Vertiv focuses on delivering value to customers and creating opportunities for its people. The company embraces core principles of safety, integrity, respect, teamwork, diversity, and inclusion to execute strategic priorities.