Supplier Quality & Customer Satisfaction Manager

About the role

The Supplier Quality & Customer Satisfaction Manager is responsible for ensuring suppliers consistently meet quality, delivery, and performance expectations that support customer satisfaction objectives. This role serves as the primary link between Procurement, Supply Chain, Operations, Manufacturing, and Suppliers to improve supplier quality, reduce defects, eliminate disruptions, and drive continuous improvement across the supplier base.

Key Responsibilities

• Develop and manage the Supplier Quality Program.
• Establish supplier quality requirements, standards, and performance expectations.
• Lead supplier qualification, onboarding, and approval processes.
• Conduct supplier audits and assessments.
• Monitor supplier performance through scorecards and KPI reviews.
• Lead Supplier Corrective Action Requests (SCARs).
• Facilitate root cause investigations using 8D, 5 Why, and Fishbone methodologies.
• Lead supplier development initiatives and quarterly business reviews.
• Support incoming quality controls and risk mitigation activities.
• Drive supplier-related improvements impacting customer satisfaction.

Required Qualifications

• Bachelor's degree in Engineering, Manufacturing, Supply Chain, Quality, or related field.
• 5+ years of supplier quality, manufacturing, procurement, or operations experience.
• Experience managing supplier audits, corrective actions, and quality programs.
• Strong analytical, leadership, and project management skills.

Preferred Qualifications

• ASQ CQE or CMQ/OE certification.
• Lean Six Sigma Green Belt or Black Belt.
• Experience with PPAP, APQP, FMEA, SPC, and Control Plans.
• Experience in prefab, electrical equipment, industrial manufacturing, or construction-related industries.
• Data center or modular power background.

Pay

The expected pay range for this U.S. based position is USD 142,400 - USD 213,600 per year. This pay range includes base pay and short-term incentives.