Supplier Operations Manager

Key Responsibilities

• Establish and maintain supplier performance management processes
• Develop and manage supplier scorecards
• Monitor supplier performance against established KPIs
• Conduct regular supplier performance reviews
• Drive supplier accountability and continuous improvement initiatives
• Identify performance gaps and implement corrective actions
• Support long-term supplier development efforts
• Ensure suppliers execute production plans in alignment with business requirements
• Maintain production progress across all active suppliers
• Review production schedules and identify risks to delivery commitments
• Coordinate recovery plans when production disruptions occur
• Ensure production priorities remain aligned with business needs
• Escalate critical production risks when required
• Evaluate supplier capacity against forecasted demand requirements
• Monitor production capabilities and constraints
• Identify capacity risks and recommend mitigation strategies
• Serve as the primary operational liaison between Gymreapers and suppliers
• Facilitate communication regarding production priorities, schedules, and execution requirements
• Coverage issue resolution across suppliers and internal stakeholders
• Ensure timely communication of production status and risks
• Support alignment between suppliers and internal teams
• Lead factory coordination
• Monitor supplier lead time performance
• Track lead time trends and identify opportunities for improvement
• Develop corrective actions when lead time performance falls below expectations
• Partner with suppliers to improve responsiveness and reliability
• Support continuous improvement of supplier execution performance
• Lead supplier escalation processes
• Resolve production, delivery, quality, and capacity issues
• Coordinate cross-functional support when supplier issues impact business performance
• Ensure timely resolution of critical supply chain disruptions
• Communicate escalation status and recovery plans to leadership
• Proactively identify supplier risks that could impact supply continuity
• Develop and monitor mitigation and recovery plans
• Monitor operational, capacity, quality, and business risks affecting suppliers
• Escalate significant risks to leadership with recommended actions
• Support business continuity planning efforts
• Lead and develop the Production Analyst and Quality Analyst functions
• Establish priorities, goals, and performance expectations
• Provide coaching, mentorship, and development opportunities
• Promote accountability and continuous improvement across the team
• Build scalable processes and operating disciplines
• Partner with Supply Planning to ensure supplier execution supports approved supply plans
• Partner with Strategic Sourcing on supplier development initiatives
• Partner with Product Development during product launches and supplier onboarding
• Partner with Compliance on supplier compliance requirements
• Partner with Finance regarding supplier performance impacts and business risks
• Partner with Plant Operations regarding production execution and manufacturing requirements

Key Deliverables

• Supplier Performance Scorecards
• Production Status Reports
• Supplier Capacity Assessments
• Supplier Risk Assessments
• Supplier Recovery Plans
• Escalation Management Reports
• Lead Time Performance Metrics
• Supplier Development Plans
• Corrective Action Plans

Required Experience

• 5+ years of experience in: Supplier Operations, Supply Chain Management, Manufacturing Operations, Supplier Management, Production Management
• Experience managing supplier relationships
• Experience leading cross-functional initiatives
• Strong analytical and problem-solving skills
• Experience working with ERP systems and production reporting tools
• Strong communication and negotiation skills
• Experience managing teams and developing talent