Supplemental Instruction Manager

Department: SAAS Student Success Center. Full-time position.

About the role

The Supplemental Instruction Manager leads and supports a team of Supplemental Instruction Leaders who provide course-specific academic support to undergraduate students in economics, statistics, mathematics, and finance. This position promotes academic skill development and informed decision-making by helping students build self-regulated learning strategies. In partnership with a second Supplemental Instruction Manager, they coordinate review session scheduling and marketing and ensures programming responds to student needs. As a collaborative member of the Student Success Center, the Supplemental Instruction Manager advances student learning, retention, and degree completion.

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Responsibilities

• Manage the daily operations of the Supplemental Instruction Program, with an emphasis on supporting courses with high D/F/W rates, including the recruitment, selection, training, and scheduling of approximately 85 Supplemental Instruction Leaders.
• Develop marketing plans to promote Supplemental Instruction and Student Success programs, increase student engagement and academic achievement through targeted outreach, collaboration, and program assessment to improve effectiveness.
• Verify and process student employee timesheets and time-off requests.
• Partner with internal and external university stakeholders to identify and support undergraduate students' academic needs.

Qualifications

• Master's degree in Student Affairs, Higher Education, STEM Education, or Counseling.
• Minimum of 2 years relevant work experience coordinating and assessing student or academic programs in an education setting, preferably including supervisory experience.

Skills

• Knowledge of student development principles and practices.
• Ability to effectively facilitate meetings, trainings, programs, and group discussions.
• Strong critical-thinking skills with the ability to analyze information and exercise sound judgment.
• Strong problem-solving skills with the ability to identify issues, evaluate alternatives, and implement effective solutions.
• Strong attention to detail with the ability to maintain accuracy and quality while managing multiple responsibilities.

Benefits

• 15 paid vacation days
• 15 paid sick days
• 13 paid holidays (including an extended December holiday)
• An engaging and collaborative environment
• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• Paid Parental Leave
• Professional Development Opportunities