SUPERVISORY MEDICAL SUPPORT ASSISTANT

About the role

The Supervisory Medical Support Assistant is assigned to Care in the Community, VA Salt Lake City Health Care System. The primary duties are to supervisor, technical expert, trainer, auditor and advisor to ensure that staff work assignments are carried out and to perform a variety of support functions.

Responsibilities

• Assigns and evaluates staff work
• Resolves complex issues to ensure patient needs are met
• Reviews new products, equipment, and systems to recommend operational improvements
• Identifies training and development needs
• Makes final hiring selections
• Evaluates performance
• Administers disciplinary actions when required
• Generates daily, weekly, and monthly reports related to scheduling inconsistencies, pre-registration errors, electronic wait list and recall activity, service consult management, insurance collection, and encounter data
• Prepares and delivers performance evaluations
• Provides briefings to both upper management and subordinate staff
• Calls orientations, implements staff development and training initiatives, prepares agendas for staff meetings and training sessions, facilitates meetings, and develops performance standards, position descriptions, development plans, and awards
• Addresses and resolves employee complaints
• Carries responsibility for issuing disciplinary measures such as warnings or reprimands and recommending more serious actions when necessary

Requirements

• Department of Veterans Affairs, the facility and other VHA facilities
• Full supervisory responsibility for at least one subordinate team lead and multiple AMSAs/MSAs
• Leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting

Qualifications

• One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting
• Demonstrated Knowledge, Skills, and Abilities (KSAs) as outlined in the Qualifications section

Skills

• Proficient in written and spoken English
• Proficient in using various databases and software tools
• Strong organizational and problem-solving skills
• Excellent communication and interpersonal skills

Benefits

• Competitive salary and regular salary increases
• 37-50 days of annual paid time off per year
• Parental leave after 12 months of employment
• Child care subsidy after 60 days of employment
• Traditional federal pension (5 years vesting)
• Federal 401K with up to 5% in contributions by VA
• Seasonal influenza vaccination program

Pay

Competitive salary and regular salary increases.

Schedule

Full Time; Work schedule will be determined upon selection.