Supervisor Workers Comp Claims- Southwest

About the Role

In this leadership role, you will oversee a team of workers’ compensation claims professionals, driving performance, accountability, quality claims management, and exceptional customer service. You will lead claims adjusters across multiple experience levels, as well as administrative staff, while partnering with a regional team supporting the Southwest. We are seeking a dynamic leader with in-depth workers’ compensation claims handling expertise in some or all of the following jurisdictions: AZ, CO, UT, NV, NM, TX, OK, MO, KS, FL, GA, NC, SC, as well as additional eastern states.

Responsibilities

• Ensures high-level claims handling to comply with all regulatory guidelines, internal best practices, timeliness, and results.
• Regularly communicates throughout the department and ensures alignment of goals and quality assurance, key initiatives, and performance.
• Hires, develops, coaches, and retains staff with the knowledge, skills, and abilities to ensure optimal performance and results.
• Provides leadership and career development to all staff levels to support organization succession planning.
• Partners with other claim leaders to ensure equitable workload support and balance.
• Develops and maintains partnerships and service level agreements with leaders within other divisions to ensure processes and workflows are effective, and customer service goals are being met.
• Responsible for the quality of work performed by the team including accuracy, completeness, timeliness, compliance with policies and procedures, and quality of claim data.
• Conducts and/or evaluates Quality Assurance Reviews—provides kudos and coaching as needed based on results.
• Ensures compliance with best practices, performance standards, policies, and procedures focusing on customer needs and expectations.
• Investigates, analyzes, and introduces process improvements and procedures to enhance workflow to improve the overall quality and efficiency of the team.
• Formal project manager or committee member on projects representing the division as needed for organizational or divisional projects.

Requirements

• BS/BA college degree preferred, especially in business administration, finance, or marketing.
• 8+ years of Workers Compensation claims adjusting experience with increasing responsibility and prior supervisory experience.
• 3+ years claims leadership experience with a proven track record for success and making an impact.
• In-depth knowledge of workers’ compensation laws and regulations in some or all of our core states: AZ, CO, UT, NV, NM, TX, OK, MO, KS, FL, GA, NC, SC.
• Willingness to learn and obtain jurisdictional licensure as needed.
• Knowledge of Department of Insurance (DOI), NCCI, state rules, and regulations.
• Ability to analyze, interpret, and apply laws, rules, and regulations pertaining to workers’ compensation.
• Research, analyze, and make sound recommendations relating to claims support.
• Analyze complex administrative problems, evaluate alternatives, and make creative recommendations.
• Represent the team and division effectively in meetings, including making presentations.
• Previous successful work experience in providing leadership to and development of professional employees.
• Ability to manage organizational change; to involve and influence others to accept new ideas or innovative approaches; to lead in a team-based organization.
• Ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability.
• Prior successful customer service orientation; effective problem-solving skills to anticipate customer needs and seek ways of providing satisfactory solutions.

Leadership Skills

• Models self-leadership that encourages open, honest dialogue and leverages diverse strengths of self and others.
• Communicates in a clear, relevant, and timely manner that promotes common understanding and engages stakeholders.
• Creates and manages synergistic relationships to achieve shared business objectives.
• Attracts and leverages top talent to create an innovative, high-performance environment.
• Analyzes complex business problems and assesses decision impacts to determine appropriate solutions.
• Identifies and embraces opportunities to deliver competitive products and customer service.
• Executes effectively with clearly defined vision and measures of success.
• Excellent written and verbal communication skills to effectively exchange information with underwriting team, internal and external stakeholders, and senior management.

Benefits

• Medical, dental, and vision insurance.
• Short-term disability, long-term disability, and life insurance.
• Health savings account (HSA) and flexible spending account (FSA).
• 401(k) plan with employer matching contributions.
• Basic Life Insurance and AD&D at two times the employee’s annual salary (provided at no cost).
• Short- and Long-term Disability coverage (provided at no cost).
• Employee Assistance Plan (provided at no cost).
• Paid Time Off (PTO) accrual of 0.0846 hours per paid hour, totaling approximately 22 days per year.
• 10 paid holidays throughout the calendar year.
• 12 hours of paid volunteer time annually, with corporate matching of personal charitable contributions up to $500 per year.
• Tuition reimbursement and other education benefits.

Pay

Salary Range: $95,000.00 - $125,000.00 annually. Compensation may vary depending on skills, experience, education, and geographical location. In addition to base salary, compensation may include an annual discretionary bonus.

Schedule

This is a remote-based position, with preference given to candidates located near our Phoenix or Dallas offices. Candidates located near our Atlanta, Seattle, or Anchorage offices may also be considered. Occasional travel is required for client and broker interaction, team collaboration, training, company events, and other business needs. Travel is generally less than 20%.