Supervisor, Word Processing

Essentials

• Accommodates all word processing requests taking into consideration assigning the work to the appropriate staff and monitoring the work throughout the shift in an effort to meet critical deadlines
• Provides guidance to staff on how best to complete assignments with the hardware/software available at the firm
• Troubleshoots problematic documents
• Records all work request information into a database log
• Ensures that each shift is staffed accordingly
• Possesses the ability to multi-task
• Reads and acknowledges incoming email requests and prepares routine correspondence in a timely manner
• Answers the telephone and gives information to callers, assists with work requests, and routes calls, if necessary, to the appropriate contact
• Composes and prepares correspondence relating to work requests and personnel issues
• Records and maintains employee attendance information in Workday
• Filings correspondence and other Word Processing Department records
• Prepares end of shift status report for work requests
• Affords assistance to other departments during off hours with conflict searches, conference room reservations, travel reservations, computer support backup, Edgar requests, Graphics overflow, taxi reservations, and client requests
• Prepares, presents, and follows-up on staff evaluations
• Identifies problems with performance and develops solutions to those problems
• Attends departmental meetings as necessary
• Maintains paperwork accuracy and completeness
• Monitors the accuracy, completeness, and timeliness of work requests
• Informs lawyers on a timely basis if there will be a problem meeting a deadline
• Provides professional customer service to all individuals at the firm and serves as point of contact for information concerning office services and responds to inquiries within established guidelines
• Performs special projects as required
• Advise employees when unusual work situations arise and when new procedures are instituted

Qualifications / Position Requirements

• Experienced in effective supervisory functions
• Advanced level proficiency in Word, Excel, PowerPoint, Visio and Acrobat
• Leadership ability
• Effective communication and sound judgment
• Flexible
• Excellent attendance and punctuality
• Considerable knowledge of and the ability to use computers and software applications currently being used at the Firm
• Demonstrated ability to organize, direct, and perform high level supervisory duties in a manner conducive to full performance and high morale
• Demonstrated ability to identify problems in the office and develop appropriate and feasible solutions
• Demonstrated ability to maintain personnel records and prepare reports and correspondence accurately and efficiently
• Demonstrated ability to express ideas concisely and clearly, orally and in writing
• Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others
• Ability to comply with departmental procedures, practices and firm policies
• Ability to handle confidential material in a discreet manner

Education And/or Experience

• A minimum of 10 years of Word Processing experience, including 5 years of Word Processing supervisory experience
• Legal or financial center experience is preferred