Supervisor, WMS Superuser

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

About the role

The WMS SuperUser Supervisor is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include installing, maintaining, and supporting the facilities computer systems. The WMS Super User Supervisor will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users. May gather data to evaluate a system’s performance, identify user needs, and determine system and network requirements. May be required to be “on call” outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals.

WMS SuperUser Supervisor responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Responsibilities

• Acts as the primary support of the client’s systems solutions for the user community.
• Develops and maintains tracking tools for support service requests and resolutions by location and resource.
• Engages appropriate expert resources when complex support issues arise outside of the WMS and/or SAP application.
• Works with the company’s team to successfully close support service requests and support testing activities.
• Works with project teams to help implement, maintain, and improve Internal Systems.
• Ensures that company and company assets are maintained responsibly.
• Effectively communicates relevant IT-related information to site management and client management (as appropriate).
• Maintains system efficiency. Ensures the site’s computer system allows all the components, including computers, the network, and software, to work properly together.
• Tests and coordinates modifications to the system when needed, and troubleshoots problems when they occur.
• Maintains communication with corporate IT and operations staff. Works with corporate IT to resolve complex issues.
• In collaboration with IT, determines ways to store, organize, analyze, use, and present data.
• Produces regular reports on a daily, weekly, and monthly basis.
• Ensures all RF Standard Operating Procedures (SOP’s) are current.
• Trains associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns.
• Responds to all inquiries about WMS and/or other related computer-related issues. Refers questions to appropriate person when needed.
• Responsible for professional verbal and written communication with all internal and external customers. Adheres to professional etiquette standards when communicating with management members, coworkers, customers, and other visitors.
• Assists with various research projects and/or special projects.
• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility.
• Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance.
• Sets goals to provide continuous improvement for the Site.
• Performs other duties as required.

Supervisory Responsibilities

• Manages JR SuperUsers.

Skills & Qualifications

• Computer Skills: Mid to Senior Microsoft Office skills. Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit, or region. Experience in the administration and maintenance of infrastructure, software, systems, etc. Experience with Red Prairie, RF/RDTs, UNIX, proprietary WMS. Wi-Fi experience / RF systems and equipment experience.
• Language Skills: English (reading, writing, verbal). Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing). Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization). Basic to Intermediate skills needed.
• Business & Financial Acumen: Analyzing financial information, dealing with complexity, problem solving, using sound judgment.
• Analytical Skills: Storing information, data management, mining data, learning, and following procedures.

Pay

For this position, the expected base pay range is $65,000 – $85,000. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.