Supervisor, Warehouse Operations

Shift Details: Thursday - Monday, approximately 3 PM start on weekdays, 2 PM on weekends. End times may vary based on customer demand.

About the Role

Operations is responsible for materials handling and product distribution in a distribution or manufacturing environment, including warehousing and fulfillment of materials and products, transportation, inventory management, as well as demand, supply, and manufacturing planning.

Warehouse Operations is responsible for performing and controlling a combination of manual or automated tasks necessary for the receipt, storage, and shipment of product. This may include functions of receiving, picking, packing, shipping, staging, transporting, storage, and delivery. The role ensures the efficient flow of products from receipt to shipment, serving a variety of internal and external customers.

The Supervisor, Warehouse Operations supervises a team of Outbound Associates and ensures that pick, pack, and ship operations are safe, efficient, and of high quality. The Supervisor monitors efficiency and quality metrics, assigns work, provides coaching, and addresses operational issues. This role contributes to Cardinal Health’s customer service reputation by ensuring on-time, high-quality shipments, develops warehouse talent, and enhances operational excellence.

Responsibilities

• Direct and manage a team of 15-20 warehouse associates to achieve timely distribution and receipt of products while motivating employees to meet productivity and quality standards, including cycle times, lines per hour, shortages, damaged units, missed dispatches, and missed scans.
• Monitor site productivity standards and hold associates accountable to daily, weekly, and monthly metrics; provide timely feedback and initiate corrective action when needed.
• Adhere to budgetary guidelines and work to meet Distribution Center objectives and operational goals while maintaining quality and inventory standards.
• Lead continuous improvement projects and initiatives.
• Perform daily workforce scheduling to ensure proper staffing for selecting, replenishing, restocking, locating, and shipping merchandise in a productive and cost-efficient manner.
• Coordinate equipment maintenance, including preventive maintenance and necessary repairs.
• Engage in employee development through training, coaching, counseling, and performance appraisals.
• Spend the majority of the workday on the floor while balancing administrative duties.
• Collaborate with cross-functional teams, particularly within HR groups.
• Interview and make hiring decisions for lead and associate-level roles.
• Maintain responsibility for the disciplinary process, including counseling and written warnings, to ensure a productive work climate.
• Prepare ad hoc reports using Excel or other necessary programs.
• Maintain accurate attendance and PTO records and ensure scheduling is upheld.
• Hold staff accountable for conducting work safely while enforcing compliance with OSHA, DEA, FDA, state, and local regulations.

Requirements

• High school diploma or GED preferred; Bachelor’s degree a plus.
• 3-5 years of related experience preferred.
• Prior experience with continuous improvement projects and initiatives.
• Strong written and verbal communication skills.
• Previous experience leading a team.
• Strong knowledge of Microsoft Office Excel (Pivot Tables and spreadsheets).
• Experience working within ERP systems (SAP or Manhattan) preferred.

Expectations at This Level

• Coordinates and supervises the daily activities of business support, technical, or production staff in an assigned area.
• Sets priorities for the team to ensure task completion and coordinates work activities with other supervisors.
• Applies expertise to solve standard and non-standard problems within own area.
• Role models Cardinal Health's high ethical standards and code of conduct.
• Provides direction in discussing and creating development plans.
• Provides input into the succession planning process for own work area.
• Aligns individual goals for self and others with work area/functional goals.
• Builds confidence and respect through a positive and energizing style.
• Works within budgetary/financial objectives, applying knowledge of profit drivers to work processes.
• Builds customer relationships, interprets customer needs, and assesses business requirements.
• Leverages customer knowledge to develop alternative solutions and shares key learnings with others.
• Resolves day-to-day or routine problems using defined processes.
• Works and brainstorms with the team to provide solutions that contain appropriate risk; ensures the team understands and supports operational excellence.

Pay

Anticipated salary range: $67,500 - $96,300. Bonus eligible: No.

Benefits

• Medical, dental, and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before payday with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.