Supervisor Warehouse Operations

About the role

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Responsibilities

• Manage daily production goals, KPI management, and other projects as needed to meet customer commitments
• Provide (Daily, Weekly, Monthly) reports if applicable to direct manager
• Update and draft training material pertaining to production areas assigned to
• Ensure all employees adhere to EE policies such as attendance, conduct, TORs, etc
• Plan daily workload for employees based on KPI and production plans
• Manage employee adherence to job function process
• Regular employee performance review, promotions, and demotions
• Adequately adhere to 5S Policy and Safety Procedures
• Maintain compliance with all company policies and procedures
• Able to maintain 100% quality to customer
• Adequately adhere to all safety rules and regulations

Requirements

• Excellent inventory management
• Excellent time management
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Attention to detail
• Excellent Attendance record
• Able to maintain 100% quality to customer
• Able to adhere to all site security requirements
• Able to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
• Able to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Able to lift and carry up to 50 lbs. unassisted
• Able to proficiently read, write, speak and understand the English Language
• Able to stand in one place for long periods of time
• Able to be flexible to work in other departments even on a permanent basis
• Able to adhere to all company policies and procedures

Qualifications

• Experience in production/warehousing operations

Skills

• Strong organizational and time management skills
• Ability to manage multiple tasks and prioritize effectively
• Effective communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of warehouse and production processes

Benefits

• Competitive base pay with performance-driven incentives
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Career development through Alorica Academy's open-access courses
• Real opportunities to grow within a global organization
• Access to our employee assistance program
• A collaborative, inclusive culture where innovation happens
• Our values: Bold – We challenge conventions and take smart risks; Relentless – We deliver results, no matter what it takes; Connected – We work as One Alorica because we're stronger together; True – We show up as our authentic selves, every single day

Pay

• Competitive base pay with performance-driven incentives

Schedule

• Full Time