Supervisor, Vital Link Donation Center - Day Shift

About the role

As a Supervisor in the Vital Link Donation Center, you will lead a team of skilled clinical support coordinators to support the mission of donation and transplantation with efficiency and collaboration in mind.

Responsibilities

• Assists with training new team members and onboarding staff.
• Represents the department in meetings and collaborates with peer depts and external business partners.
• Coaches the team for continued operational success.
• Refines department processes and innovates for growth.
• Provides shift coverage as needed as well as daily monitoring of the team to assist with high volume peaks and staff needs.
• Fosters an environment of support and demonstrates strong leadership skills and professionalism.
• Provides shift and case oversight to ensure seamless transitions and expedited processes of VLDC staff from shift to shift, referral to referral and/or case to case with solid knowledge of all current and pending activity for organ and tissue.
• Performs all aspects of the Clinical Support Coordinator role, as needed, to ensure an exceptional level of service is provided.
• Reviews and guides Clinical Support Coordinator documentation and assists in quality assurance audits.
• Provides exceptional customer service to Indiana Donor Network staff, donor hospitals, tissue processors and other essential entities involved with the donation process.
• Maintains continued education requirements and participates in departmental quality improvement projects and initiatives.

Requirements

• Associate’s degree or equivalent combination of education and experience in a health-related field.
• Prior supervisory/management experience in a health-related field and/or a minimum of 1 year of successful employment within Indiana Donor Network.

Qualifications

• Strategic thinking abilities; strong planning and organizational abilities; demonstrated adaptability and flexibility.
• Strong business ethics and integrity, and demonstrated high degree of confidentiality.
• Ability to respond effectively to common inquiries or complaints from customers, staff, regulatory agencies, or members of the business community.
• Ability to work cooperatively within a group to make the work of the group successful and effective.
• Skill in transferring job-related knowledge/skills by training VLDC staff.
• Ability to represent the organization in a professional manner at all times and communicate and interact with nurses, physicians, hospital/transplant professionals, Indiana Donor Network employees, and members of the general community.
• Ability to remain calm in stressful situations.
• Skill in handling multiple tasks simultaneously.
• Knowledge of and ability to serve as a clinical resource to other staff members.
• Ability to make sound decisions and to identify what situations require escalation to higher levels; ability to use resources effectively.
• Skill in charting, including ability to accurately enter data into an online system and ability to instruct others in the process.
• Ability to create and give effective educational presentations.
• Skill in training others including creating an environment that promotes learning and explaining technical concepts/terms.
• Ability to serve 24-hour on-call shifts.
• Ability to work effectively in a team environment.
• Creative problem solving.
• Able to identify and recommend improvements in policies, processes and procedures.
• Ability to make decisions under pressure.
• Ability to interact with Management internally and externally.
• Ability to lead effectively.
• Ability to work a rotating schedule including nights and weekends to ensure adequate coverage as well as support of the various shifts in the department.

Benefits & Perks

• 100% employer paid health, dental, and vision insurance for our employees and dependents.
• Annual health savings account contributions.
• Paid pet insurance.
• Annual bonuses for performance and retention.
• Generous paid time off and holiday pay.
• Professional development and growth opportunities.
• A mission-driven, supportive work culture.