Supervisor, Valet Operations - Medical Center Dallas

Overview: SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking, and tomorrow we will power checkout‑free experiences anywhere you go.

Responsibilities

• Assist in the day‑to‑day management of a location ensuring valet operations are handled within contractual guidelines.
• Adhere to company policies and procedures, foster good client relations, and promote a professional image.
• Greet guests courteously and ensure customers receive timely service.
• Assist customers in and out of their vehicle; drive, park, and retrieve customer vehicles safely and professionally.
• Assist with hiring, training, and coaching an excellent valet team.
• Create a staffing schedule according to anticipated daily vehicle volume.
• Maintain full compliance with standard operating procedures, ensuring safety and security of vehicles and keys.
• Prepare and process daily paperwork according to audit compliance standards.
• Keep drive lanes and crosswalks clean of debris, water, oil spills, etc.
• Create and implement a successful staging plan to maximize parking capacity.
• Quickly distinguish vehicle makes and models; have a general knowledge of vehicle operations.
• Substitute for any position, if necessary.
• Complete other duties as needed.

Requirements

• MVR check required.
• Supervisory experience preferred.

Qualifications

• Minimal high school diploma or equivalent and at least 6 months related experience or training; or an equivalent combination of education and experience.
• Valid state‑issued driver’s license with an acceptable driving record; ability to drive a manual transmission may be required.
• Clear oral communication: speaks clearly, listens, seeks clarification, and responds well to questions.
• Clear written communication: writes informatively and can read and interpret written information.
• Customer service orientation: maintains a positive attitude and responds professionally and courteously to service requests.
• Adaptability: adjusts to changes, delays, or unexpected events.
• Judgment: exhibits sound and accurate judgment.

Physical Demands

• Frequently required to sit, stand, walk, use hands and fingers, handle objects, and talk.
• Walk and run for extended periods to park and retrieve customer vehicles, including use of stairs and elevators.
• Occasionally required to climb or balance; stoop, kneel, or crouch.
• Must be able to lift and/or move up to 25 pounds.
• Specific vision abilities required: close vision, peripheral vision, and ability to adjust focus.

Pay

$16.00 per hour

Schedule

Monday – Friday, 6:45 AM – 3:00 PM (No weekends)

Location

Dallas, Texas, USA