Supervisor, Valet Operations

Responsibilities

• Assist in the day-to-day management of a location ensuring that valet operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.
• Greet guests courteously. Ensure customers are receiving timely service. Assist customers in and out of their vehicle.
• Drive, park, and retrieve customer vehicles in a safe and professional manner.
• Assist with hiring, training, and coaching an excellent valet team.
• Create a staffing schedule according to the anticipated daily vehicle volume.
• Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times.
• Prepare and process daily paperwork according to audit compliance standards.
• Create and implement a successful staging plan, utilizing all aspects of the locations layout to ensure maximum parking capacity.
• Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations.
• Substitute for any position, if necessary.
• Complete other duties as needed.

Qualifications

• Minimal high school diploma or equivalent and a minimal 6 month related experience or training; or equivalent combination of education and experience.
• Driver’s License - Required to have and maintain a valid state-issued driver’s license with a current address and an acceptable driving record.
• Ability to drive a vehicle with a manual transmission (stick shift) may be required depending on the location.
• Oral Communication - Speaks clearly; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
• Customer Service – Maintains positive attitude. Responds to requests for service and assistance professionally and courteously.
• Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
• Judgment - Exhibits sound and accurate judgment.