Supervisor, Transaction Processing

About the role

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments — creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. This position requires supervision experience in a Transaction Processing environment and the ability to work onsite.

Responsibilities

• Maintain accountability and responsibility for ensuring performance meets service required level agreements
• Ensure appropriate reporting metrics
• Monitor staff performance, including productivity, quality, and attendance
• Assist staff with cases needing immediate assistance
• Assure quality and timeliness of deliverables
• Help identify and resolve issues and barriers within processes
• Write and develop policies and procedures, as necessary

Qualifications

• College degree and two years' supervisor experience in government service to consumers, preferably related to eligibility in health and human services
• Ability to communicate effectively through clear, concise written documentation, verbal presentations, and interviews
• Proficiency with standard software and systems
• Ability to problem solve through analysis and ongoing feedback
• Ability to achieve results through knowledge, empathy, and commitment
• Demonstrated ability to lead, motivate, and develop staff
• Ability to work onsite during some evening and weekend hours

Schedule

Onsite work required. This role expects some evening and weekend hours.

Benefits

• Health and welfare benefits tailored to fit you and your family's needs, starting on the first day of employment
• Retirement savings plan
• Employee discounts on merchandise, services, travel, and more (global, national, and local)
• Career growth opportunities with a vast portfolio of businesses and global footprint
• Paid training with access to award-winning learning platforms
• Attractive paid time off packages
• Great work environment with award-winning culture and recognition for diversity efforts

Pay

The estimated salary range for this role is $60-$64500k. Actual salaries will vary and may be above or below the range based on factors including location, experience, and performance. Based on business need, this position may be eligible for a bonus or incentive. Conduent provides a variety of benefits including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.