Supervisor- Training & Quality

Responsibilities

• Develops and recommends strategic approach for business unit specific learning program(s) and delivers implementation recommendations that support achievement of business goals and strategy.
• Manages the development process from initiation through completion, including management of scoping, scheduling, defining deliverables, review cycles, milestone and resource tracking, and reporting.
• Defines and manages maintenance, revision or retirement recommendations for learning curricula using defined L&D processes.
• Leads project teams to develop new curricula as well as revise or maintain existing programs.
• Consults with subject matter experts and stakeholders on L&D implications of potential business decisions and on gap analysis between current performance and business goals and requirements.
• Coordinate QA program with work locations and vendor partners and perform activities such as audits, calibrations, preparation of company standards, notification to management of quality problems, etc.
• Evaluates and analyzes feedback and key metrics to measure the effectiveness of L&D programs and processes in meeting business goals.
• Researches innovation in L&D; benchmarks and analyzes key metrics within training industry in key content areas to inform curriculum development.
• If applicable, in-person supervision of employees to ensure compliance with FLSA wage and hour issues as well as to monitor compliance with safety rules.
• May be assigned an Electric Utilities emergency and storm role.

Qualifications

• Required: Bachelor's Degree
• Required: 5+ years experience managing learning programs, designing curriculum and adult learning and instructional programs
• Required: 5+ years experience facilitating groups and delivering presentations
• Required: 2+ years experience individual and organizational performance consulting
• Required: 2+ years experience delivering and maintaining learning programs
• Required: 1+ years experience of project management
• Required: 2+ years experience managing a Quality program that meets and/or exceeds company expectations.