Supervisor-Teleservices

Job Responsibilities

• Supervises and coordinates the day-to-day delivery of patient care/customer service.
• Supervises daily operations, activities, and personnel of the call center area.
• Participates in the goal setting process, recommends policy and procedure and assists in evaluating programs.
• Acts as a change agent, evaluating present systems and creating efficient, effective systems as necessary.
• Captures, edits, and approves payroll for staff.
• Maintains employee personnel files.
• Completes work orders for department.
• Plays orders for all department supplies and minor equipment.
• Conducts monthly 10:10 recording reviews with all staff.
• Demonstrates the professional role model.
• Implements cost effective solutions.

Specifications

• Experience: Minimum required: 5 years customer service/call center experience with 1 year of management experience in related field. Preferred: Leadership experience utilizing problem-solving methodologies.
• Educational Background: Minimum required: Associate degree or higher degree preferred.
• Special Skills: Minimum required: Customer Service experience and knowledge of call center operations.