Supervisor, Technical & Show Operations - Universal Horror Unleashed
Job Summary
Responsible for the supervision of daily operation of all technical and show entertainment aspects of Universal Horror Unleashed (UHU), ensuring show quality, safety, and a positive guest experience. Oversight of Technicians specializing in Audio, Video, Lighting, Rigging, Staging, Special Effects, and Show Controls. Adheres to OSHA and Universal safety standards, ensuring safety of both guests and employees.
Job Responsibilities
- Supervision of daily Technical and Show Entertainment operations.
- Overseeing Team Members in the following technical disciplines: Audio, Video, Lighting, Rigging, Staging, Special Effects, and Show Controls.
- Training of all new Team Members assigned to Universal Horror Unleashed, assessing performance and handling all Team Member relations’ issues, partnering with Human Resources.
- Technical planning, execution, safety, and quality assurance of all entertainment technical and show operations of Universal Horror Unleashed.
- Troubleshooting system problems and if necessary, repairs in real time during rehearsal or show.
- Effectively communicating necessary information which pertains to the entertainment operation of Universal Horror Unleashed to necessary parties in partnering divisions.
- Supports TSAT, GSAT, and safety standard initiatives while aligning across UDX Entertainment.
- Maintains awareness of UDX and Entertainment guidelines and drives changes due to Standards from EHS, OSHA, and Regulatory commissions.
- Provides leadership, guidance and coaching to the hourly Technical Entertainment team, ensuring to document feedback as provided through the appropriate Employee Relations channels.
- Responsible for the daily staffing levels of entertainment technicians for both operational and nonoperational hour repairs, partnering with third party technicians when necessary.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Supervisory Responsibility
Supervises a Non-Exempt team
Additional Information
- Will require a flexible schedule including late night/weekend/holiday hours based on business needs.
- Carrries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Qualifications
- Expert knowledge of OSHA 1910 and 1926 working standards.
- Strong knowledge of NFPA, ANSI, and ESTA standards are preferred.
- Consistent attendance is a job requirement.
Education
Bachelor’s degree from a four-year college or university in related field preferred.
Experience
- 1-3 years within a supervisory/lead position preferred.
- 3-5 years’ experience within the professional entertainment or themed entertainment industry preferred; or equivalent combination of education and experience.
Pay
Competitive compensation package.
Schedule
Flexible schedule including late night/weekend/holiday hours based on business needs.
Benefits
Not specified.
Skills
Not specified.
Benefits
Not specified.
Schedule
Flexible schedule including late night/weekend/holiday hours based on business needs.
Pay
Competitive compensation package.
Company
Universal Destinations & Experiences is an equal opportunity employer.
Contact
Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE