Supervisor, Production Operations
FIS · Canton, MA · 2 days ago
ManagementFull-time
About the role
Processing customer payments and exceptions in a timely and accurate manner to customer accounts
Responsibilities
- Prepares customer payments for processing
- Coordinates set-up and maintenance activities for the remittance processor and related equipment
- Performs research and adjustment activities
- Processes exception items
- Maintains inventory of remittance processing supplies
- Prepares outgoing collection notices for negotiable instruments, e.g., bonds, food stamps, foreign items
- Other related duties assigned as needed
Requirements
- High school diploma or GED; 5 years of experience in banking, lockbox
- 5 years of experience in supervisor/management
- Capacity to lift or move up to 30 pounds
- Considerable knowledge of remittance processing
- Proficient written and oral communication skills in dealing with employees or external customers/clients
- Knowledge of the practices, procedures and problem-solving techniques required to verify and distribute computer output
- Knowledge of the practices, procedures and problem-solving techniques required to process client transactions and produce output through computer operations
- Knowledge of the practices, procedures and problem-solving techniques involved in item processing
- Knowledge of client specifications for remittance processing
- Knowledge of off-line and peripheral equipment operation and maintenance
- Proficiency to assemble, organize and sequence work
- Knowledge to identify errors in calculations and balances
- Must be proficient in all MS Office applications
- Must have experience analyzing various data to identify trends
Benefits
- Opportunities to innovate in fintech
- Inclusive and diverse team atmosphere
- Professional and personal development
- Resources to contribute to your community
- Competitive salary and benefits
Schedule
Monday-Friday. 8hour shift
Fully on-site. 10 Dan Road Canton, MA 02021