Supervisor, Supply Chain Operations

Core Responsibilities

• Supervise, schedule, and coordinate the daily workload of Buyers and Inventory Management Specialists to keep purchasing and inventory operations running smoothly across all sites.
• Assign and rebalance daily workload across Buyers and Inventory Management Specialists based on volume, exceptions, and site priorities.
• Monitor purchase order queues, requisition backlogs, and receiving exceptions, intervening directly to keep turnaround times within service-level targets.

Purchasing & Inventory Oversight

• Own the accuracy of purchase orders and the integrity of inventory levels across Duly's clinic and facility network.
• Review and approve purchase orders confirming appropriate approval workflows are followed.
• Analyze purchasing and inventory data (usage trends, fill rates, days-on-hand) to identify root causes of variances and recommend corrective action.
• Support implementation of new item conversions, GPO contract changes, and formulary updates.
• Oversee all of the receiving & delivery duties for main campus, ASC and the rural locations.

Vendor & Issue Resolution

• Serve as the first point of escalation for supply chain service issues affecting clinics and departments.
• Resolve vendor service failures, backorders, pricing discrepancies, and delivery issues.
• Partner with clinics and operations to resolve recurring supply issues and communicate substitutions.
• Escalate unresolved or high-risk issues to the Director of Supply Chain Operations.

Reporting & Continuous Improvement

• Translate purchasing and inventory performance into insights that support departmental decision-making.
• Build and maintain recurring reports and dashboards tracking departmental & vendor performance.
• Prepare summaries of team performance, including exception rates, resolution timelines, and cost impact.
• Identify opportunities to streamline buying and inventory workflows.

Qualifications

• Required Bachelor's degree in Supply Chain Management, Business Administration, Healthcare Administration, or related field; equivalent combination of education and experience considered in lieu of degree.
• Minimum of 4 years of progressive experience in supply chain, purchasing, or inventory management, including at least 1–2 years in a lead or supervisory capacity.
• Healthcare, physician group, or hospital supply chain experience strongly preferred.
• Hands-on experience with ERP/supply chain systems (e.g., Lawson, Infor, Workday, Oracle, or similar) and inventory management or point-of-use technology.
• Working knowledge of GPO contracting, purchase order lifecycle management, and inventory control methodologies (par levels, cycle counting, ABC analysis).
• Proficiency with Microsoft Excel for data analysis and reporting.
• Strong people-leadership skills, with the ability to coach, motivate, and hold a frontline team accountable to performance and service standards.
• Excellent written and verbal communication skills for interacting with clinical staff, vendors, and department leadership.