Supervisor Slots DR

Essential Job Functions

• Supervises Slot Operations team members and assists with guest interactions and transactions as needed.
• Aids Slot Operations team members with the payment of slot machine jackpots and machine malfunctions.
• Notifies Slot Technicians about malfunctions requiring technical assistance.
• Provides feedback to management.
• Responds to guest issues, concerns, and complaints courteously, adhering to guest service standards.
• Writes and submits shift and other reports to document shift activity.
• Ensures compliance with internal and external regulatory controls, including state and federal laws and Pennsylvania Gaming Control Board regulations.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• One or more years of casino-related experience.
• Excellent customer service and interpersonal skills.
• The ability to motivate staff through teamwork.
• Strong communication skills, both written and oral.
• Available to work flexible shifts, weekends, and holidays.
• Ability to obtain and maintain necessary licenses.