Supervisor - Shipping-Port Jervis Shipping Salary Indirect

Essential Duties and Responsibilities

• Leads team to process and oversee outbound shipments for customer delivery, ensuring orders are picked, packed, staged, verified, and released accurately and on schedule.
• Works closely with customers and internal teams to understand and meet specific customer shipping requirements, routing guides, labeling, documentation, and delivery windows.
• Enforces shipping and verification procedures with a high level of attention to detail to confirm carrier, order, and pickup authenticity, preventing fraudulent or unauthorized pickups.
• Verifies driver identification, purchase order/BOL, seal integrity, and pickup authorization against approved documentation before releasing any shipment.
• Provides direct hands-on support to the warehouse team through active forklift operation, maintaining a valid forklift certification and modeling safe material-handling practices.
• PARTNERS WITH QUALITY, OPERATIONS, AND CUSTOMER SERVICE TO BUILD AND DRIVE A CLEAR ACTION PLAN FOR END-OF-MONTH ORDER RELEASES AND SHIPPING, SURENING MONTHLY TARGETS ARE MET.
• CORPORATES DAILY SHIPPING PRIORITIES, DOCK SCHEDULING, AND CARRIER APPOINTMENTS TO MAXIMIZE ON-TIME DELIVERY AND DOCK EFFICIENCY.
• REVIEWS AND CONFIRMS SHIPPING DOCUMENTATION, INCLUDING BILLS OF LADING, PACKING LISTS, ASN’S, AND CUSTOMER-SPECIFIC PAPERCRAFT FOR ACCURACY AND COMPLIANCE.
• SUPERVISES, SCHEDULES, TRAINS, AND DEVELOPS SHIPPING PERSONNEL; SETS PRIORITIES AND REASSIGNS WORK TO MEET THE SHIPPING SCHEDULE.
• MONITORS AND REPORTS SHIPPING KPI’S (ON-TIME SHIPMENT, ACCURACY, DOCK-TO-STOCK, AND MONTH-END RELEASE PERFORMANCE) AND RECOMMENDS CORRECTIVE ACTIONS.
• MANTAINS A CLEAN, ORGANIZED, AND SAFE SHIPPING AND STAGING AREA, ENHURING ADHERENCE TO 5S, SAFETY, AND HOUSEKEEPING STANDARDS.
• INVESTIGATES AND RESOLVES SHIPPING DISCREPANCIES, DAMAGES, AND CUSTOMER COMPLAINTS, AND DRIVES ROOT-CAUSE CORRECTIVE ACTIONS.
• CORPORATES WITH PLANNING, INVENTORY CONTROL, AND CUSTOMER SERVICE ON ORDER STATUS, CHANGES, AND DELIVERY COMMITMENTS.
• SUPPORTS PHYSICAL INVENTORY, CYCLE COUNTS, AND INVENTORY ACCURACY FOR FINISHED GOODS STAGED FOR SHIPMENT, AS NEEDED.

Minimum Qualifications

• High School diploma required; college degree preferred.
• Minimum of 2 years of shipping, warehouse, or distribution experience, including a minimum of 1 year in a supervisory or lead role.
• Valid forklift certification required (or ability to obtain and maintain certification); demonstrated hands-on forklift proficiency.

Knowledge, Skills and Abilities

• Working knowledge of shipping documentation, carrier requirements, BOL’s, and customer routing guides.
• Familiarity with FDA/cGMP, DOT, and quality/safety compliance in a manufacturing or distribution environment.
• Strong attention to detail with the ability to enforce security and verification procedures consistently.
• Good logic, mathematic, and writing skills; well organized and capable of working under pressure.
• Capable of setting priorities and re-arranging same to meet the shipping schedule.
• Proficient with ERP/WMS systems (e.g., QAD) and Microsoft Excel and Outlook.