Supervisor - Shipping

Duties And Responsibilities

• Maintain department workflow to ensure timely shipment of customer orders
• Plan, organize, schedule, and delegate daily operational activities
• Manage and evaluate employee performance, including training new hires and ensuring current employees are properly trained
• Cookpick schedules with various carriers
• Oversee employee management directly or through team leads, including selection, retention, development, and disciplinary actions
• Plan, direct, and coordinate shipping activities in a safe and organized work environment in compliance with company policies and procedures
• Oversee incoming stock and supplies for the department
• Ensure compliance with quality assurance standards, including housekeeping and cleanliness of work areas
• Operate department-specific equipment as needed
• Diagnose and resolve operational issues in a timely manner

Operational Expectations

• Support a high-volume shipping operation that may run 24/7 during peak periods
• Demonstrate flexibility to supervise various shifts as needed to support business demands
• Supervise approximately 40 employees during non-peak periods and up to 300 temporary employees during peak seasons

Skills & Qualifications

• Prior experience in a shipping or e-commerce fulfillment environment required
• Leadership experience within a shipping or distribution department
• Strong communication and interpersonal skills
• Able to prioritize tasks and multitask effectively in a fast-paced environment
• Strong problem-solving and decision-making skills
• Proficiency in Microsoft Office applications
• English fluency required; bilingual (English/Spanish) preferred