Supervisor, Service Operations

About the role

Located in Dallas, TX with up to 50% travel. The Supervisor, Service Operations provides day-to-day leadership of the Service team, ensuring safety and competency for installation, commissioning, and maintenance of mission critical power. The role drives efficient delivery of critical facility services through leading, training, and job planning, and serves as primary safety and competency leader for the team, shaping company culture.

Responsibilities

• Provide effective oversight, leadership and administration of safety processes and procedures.
• Travel to customer sites to manage the DC Power installations, replacements, and maintenances activities.
• Participate in the troubleshooting and ensure the resolution of any DC Power issues related to the line of business.
• Confirm the arrival of materials necessary for the project installations.
• Communicate frequently with the Project / Contract manager regarding any issues related to materials, equipment, or delays associated to the projects.
• Responsible for planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of CPG Technicians.
• Responsible for inter-team logistical and labor coordination as necessary for the DC Power team.
• Maintains a high quality of service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Contributes to team effort by accomplishing related tasks as needed.
• Accomplishes staff management by communicating job expectations.
• Delegate tasks and set deadlines.
• Perform site walks and