Supervisor, Service Desk

We need to output HTML fragment only, with sections for headings where content exists. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, application instructions, etc. Keep substantive info. We need to parse posting. Sections: - About the role: maybe introductory paragraph: "Join DYOPATH as a Service Desk Supervisor Are you a passionate IT leader ..."? Actually that's more like overview. Could be "About the role" paragraph. - Responsibilities: list of duties under "Your Mission as a Service Desk Supervisor" bullet points. - Requirements: maybe "What You Bring to the Team as a Service Desk Supervisor" includes Education & Certifications, Experience & Skills, Other Requirements. Could split into Qualifications (education/certs), Skills, Experience? But we have headings: Qualifications, Skills, Benefits, Pay, Schedule. Also Requirements maybe generic. The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include those that have content. We need to decide which sections to include. We have content for: - About the role: introductory paragraph(s) before responsibilities. - Responsibilities: the bullet list under "Your Mission as a Service Desk Supervisor". - Requirements: maybe combine Education & Certifications, Experience & Skills, Other Requirements? Could be under Requirements. - Qualifications: maybe Education & Certifications. - Skills: maybe Experience & Skills (skills list). - Benefits: list of benefits. - Pay: Pay Rate: $68,000 annually. - Schedule: Schedule: 1st Shift EST; Monday through Friday. Also Location and Travel Requirement maybe could be part of About the role or separate? Not a heading; we can include in About the role paragraph. We must not create sections with filler like "commensurate with experience". We have actual content. We must not repeat job title as heading. We must not include boilerplate like EEO, application instructions, etc. We must preserve all substantive info. Let's extract. Introductory text: "Join DYOPATH as a Service Desk Supervisor Are you a passionate IT leader who thrives on developing high-performing teams, delivering exceptional customer experiences, and driving continuous service improvement? DYOPATH is looking for a Service Desk Supervisor to lead a team of service desk professionals while ensuring outstanding technical support and service delivery across the organization. As a Service Desk Supervisor, you'll have the opportunity to shape service delivery, develop future IT leaders, and influence how support is delivered across multiple client environments. This is a hands-on leadership role where your ideas, coaching, and operational expertise will directly impact customer success and team growth." Then "Why You'll Love Working Here" with bullet points: Purpose with Passion..., Growth & Development..., Award-Winning Culture..., Collaborative Environment... Then Benefits list. But we have a separate Benefits section later. We need to avoid duplication. The "Why You'll Love Working Here" includes some benefits description but also culture. Could treat as About the role? Might be better to put under About the role: includes purpose, growth, award-winning culture, collaborative environment. Then Benefits separate list. Let's parse: "Why You'll Love Working Here Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact Growth & Development – Access certifications, training, and clear career paths Award-Winning Culture – Known for delivering outstanding IT services internally and externally Collaborative Environment – Work in a respectful, team-oriented setting where achievements are recognized Benefits Medical, Dental, and Vision coverage Life insurance 401(k) with company match “You Pick a Day” paid holiday FSA and HSA options Pet insurance Additional benefits available; Full details available at dyopath.com/careers" Thus we can have About the role paragraph (including the initial motivational sentences and the "Why You'll Love Working Here" culture points). Then Benefits section list. Then "Role Overview Location: On-site (Georgia or North Carolina) Travel Requirement: Regular travel between client locations within the assigned service area is required. Schedule: 1st Shift EST; Monday through Friday Pay Rate: $68,000 annually" We can put Location and Travel in About the role or maybe a separate section? Not a heading; we can embed in About the role. Then "Your Mission as a Service Desk Supervisor" list of responsibilities. Then "What You Bring to the Team as a Service Desk Supervisor" includes Education & Certifications, Experience & Skills, Other Requirements. We can split: - Qualifications: Education & Certifications (Bachelor's degree..., HDI-SCA preferred, ITIL Foundation preferred, ITIL Practitioner preferred) - Skills: Experience & Skills (5+ years experience in technical support, 5+ years leadership, ITSM knowledge, ITSM platforms, problem-solving, communication, leadership, managing priorities, analyzing metrics, stakeholder management) - Requirements: Other Requirements (Ability to pass background check, Ability to work on-site at client facilities in GA and NC). Also maybe include location/travel? But we already placed location in About the role. We also have "Why This Service Desk Supervisor Role Matters" and "Build Your Career At DYOPATH" paragraphs; these could be part of About the role or maybe separate but we don't have headings for them; we could incorporate into About the role as additional prose. We must not include boilerplate like Equal Opportunity Employer etc. Now produce HTML. Structure:

About the role

Join DYOPATH as a Service Desk Supervisor ... (including why you'll love working here culture points, location, travel)

But we need to ensure we don't duplicate benefits list. Let's craft About the role paragraph: "Join DYOPATH as a Service Desk Supervisor. Are you a passionate IT leader who thrives on developing high-performing teams, delivering exceptional customer experiences, and driving continuous service improvement? DYOPATH is looking for a Service Desk Supervisor to lead a team of service desk professionals while ensuring outstanding technical support and service delivery across the organization. As a Service Desk Supervisor, you'll have the opportunity to shape service delivery, develop future IT leaders, and influence how support is delivered across multiple client environments. This is a hands-on leadership role where your ideas, coaching, and operational expertise will directly impact customer success and team growth. Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact. Growth & Development – Access certifications, training, and clear career paths. Award-Winning Culture – Known for delivering outstanding IT services internally and externally. Collaborative Environment – Work in a respectful, team-oriented setting where achievements are recognized. Location: On-site (Georgia or North Carolina). Travel Requirement: Regular travel between client locations within the assigned service area is required." That seems comprehensive. Then Responsibilities:

Responsibilities

• Lead, mentor, and develop a team of service desk analysts to deliver exceptional technical support and customer service
• Define, maintain, and manage Service Level Agreements (SLAs) for service desk operations
• Ensure timely and effective resolution of end-user technical issues and escalations
• Develop and maintain service desk policies, procedures, and technical documentation
• Manage service desk budgets, including procurement and maintenance of tools, software, and resources
• Build and maintain strong relationships with internal customers, vendors, and key stakeholders
• Prepare and deliver performance reports, metrics, and service insights to senior leadership
• Support hiring, onboarding, training, coaching, and performance management activities for service desk staff
• Lead and participate in cross-functional initiatives focused on service delivery and operational improvement
• Partner with other IT teams to identify, troubleshoot, and resolve complex technical issues
• Stay current on emerging technologies, industry trends, and IT service management best practices

Then Qualifications:

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent combination of education and relevant experience
• HDI Support Center Analyst (HDI-SCA) certification preferred
• ITIL Foundation certification preferred
• ITIL Practitioner certification preferred

Then Skills:

Skills

• 5+ years of experience in technical support, preferably within a service desk environment
• 5+ years of experience in a leadership or management role
• Strong knowledge of IT Service Management (ITSM) processes and frameworks, including ITIL
• Experience with ITSM platforms such as ServiceNow or BMC Helix
• Strong problem-solving skills with the ability to diagnose and resolve complex technical issues
• Excellent written, verbal, and interpersonal communication skills
• Strong leadership, coaching, and employee development capabilities
• Ability to manage competing priorities in a fast-paced environment
• Experience analyzing service desk metrics and driving operational improvements
• Strong stakeholder management and customer service orientation

Then Requirements (Other Requirements):

Requirements

• Ability to pass a background check prior to hire
• Ability to work on-site at client facilities in Georgia and North Carolina

Then Benefits:

Benefits

• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance
• Additional benefits available; Full details available at dyopath.com/careers

Then Pay:

Pay

$68,000 annually

Then Schedule:

Schedule

1st Shift EST; Monday through Friday

We should not include location/travel again; we already included in About the role. Check for any duplicated content: We included "Why You'll Love Working Here" culture points in About the role. Good. We omitted the "Why This Service Desk Supervisor Role Matters" and "Build Your Career At DYOPATH" and "Ready to Lead and Grow?" and EEO etc. Those are substantive? They are more promotional but could be considered part of About the role. However we already have a decent About the role; adding more may be okay but not required. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should include those paragraphs as they are substantive. They are not boilerplate; they are about role importance and career building. We could add another paragraph after About the role or incorporate. We could add a second paragraph under About the role after the first paragraph, maybe as another

. But we must not create extra headings. So we can just add another

after the first

within About the role? Actually we have only one

for About the role; we could split into multiple

elements under the same heading? The instruction: Use

for prose. It doesn't forbid multiple

under a heading. So we can have

About the role

then multiple

elements. Thus we can add additional paragraphs: "Why This Service Desk Supervisor Role Matters..." and "Build Your Career At DYOPATH..." and "Ready to Lead and Grow? If you're passionate about developing people, improving IT service delivery, and making a meaningful impact for clients and teammates