Service Desk Supervisor

About the role

Ogletree Deakins has an opportunity for an experienced Service Desk Supervisor to join the firm’s Technology Department. The Service Desk Supervisor is responsible for the first level, hands-on, supervision of the IT Service Desk, delivering technology support over phone and email to all Ogletree locations firm wide.

Responsibilities

• Provide first-level supervisory support and direction to Service Desk Staff
• Supervise, mentor, coach, and lead staff, conduct performance evaluations, develop professional growth opportunities, and initiate corrective action.