Supervisor - Server Repair Dept. VII

Supervisory Responsibilities

• Hires and trains new employees.
• Organizes and oversees the schedules and work of assigned Team.
• Counsels employees and handles discipline and termination as needed.
• Develops processes based on customer requirements to meet service level agreements (SLAs).
• Prepares standard operating procedures and work instructions in accordance with ISO 9001-2008.
• Performs continuous process improvement to enhance customer satisfaction and productivity.

Data Analysis/Communication/Issue Resolution

• Supervises a team of repair technicians.
• Evaluates daily Key Performance Indicators (KPI) and customer Service Level Agreements (SLA).
• Presents corrective and preventive actions to maintain superior service quality and continuous improvement.
• Completes projects assigned by Managers within the required timeframe.
• Recruits and trains qualified repair technicians based on approved work instructions.
• Maintains and develops record-keeping procedures and manages department training records.
• Aids in the development of KPI goals and objectives for the department.
• Aids other department supervisors to ensure smooth inter-departmental processes and procedures.
• Ensures daily housekeeping and workstation equipment layout, energy conservation.
• Flexible with working hours and availability to work during other assigned events.
• Aids in maintaining a great team work environment and high morale.

Warehouse Efficiencies/Cost Reduction

• Implements warehouse efficiencies and cost reduction programs.
• Conducts thorough analysis on key areas causing product and delivery issues.
• Buils and maintains a positive work environment through open feedback and communication.
• Assists in making better merchandise flow decisions by analyzing critical areas.

Team Leadership

• Maintains a positive work environment while supporting the company's culture.
• Fosters a healthy and safe work environment, focusing on the well-being of all associates.
• Maintains and strengthens internal, external customer, and supplier relationships.
• Manages inventory and allocation to flow through the warehouse in the most cost-efficient and productive manner.

Qualifications

• Education and/or Experience:
• BA in Computer Science or related field is required.
• Minimum of 3-5 years work-related supervision experience in PC-related system repair service industry.
• Essential Skills:
• Excellent communication skills and a professional attitude in dealing directly with customers.
• Ability to generate management reports in Excel and create SOP work instructions and procedures in Word.
• Ability to work independently with minimal supervision.
• Leverage lean manufacturing - 5S procedures experience is a plus.
• Strong verbal and written communication skills.
• Detailed orientation.
• Strong leadership and team-building skills.
• Ability to adapt to new processes and/or flexible to changing tasks/assignments.
• Competencies:
• Shows determination to achieve excellent results.
• Finds better ways.
• Demands top performance.
• Inspires commitment.

Working Conditions

• Moderate to high noise levels in a warehouse environment.
• Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter.
• Extensive walking for an extended period of time while working and walking the facilities.
• Bend or stoop below the waist.
• Repetitive wrist, hand, or finger movement.
• Occasional lifting up to 50 pounds (requires team lift).