Supervisor - SAP, EAM/FSM

About the role

The Supervisor of SAP, EAM/FSM is the IT owner and leader for Summit Utilities' Field Service Management (FSM) and Enterprise Asset Management (EAM) platforms. Ideal candidates have a broad range of experience with FSM and SAP IS-U S/4HANA EAM, PM providing functional analysis, solution design, configuration, and implementation support to ensure efficient business processes and solutions related to asset maintenance and field service operations.

Responsibilities

• Oversee support and enhancement of SAP FSM solutions, ensuring seamless integration with SAP S/4HANA, EAM, Cloud for Customer (C4C), and other enterprise systems.
• Supervise configuration, implementation, and maintenance of SAP EAM/PM modules, including preventive and corrective maintenance, work orders, notifications, equipment master data, and asset lifecycle management.
• Own and enforce the enterprise FSM architecture, design principles, and platform roadmap and ensure FSM solutions are scalable, secure, and aligned with long-term enterprise architecture.
• Stay up to date with SAP and AI advancements and recommend system enhancements, automation, and process improvements.
• Work closely with business stakeholders to analyze requirements, identify gaps, and design optimized solutions for maintenance and field service operations.
• Govern FSM delivery across internal teams and vendors.
• Approve FSM designs, configurations, and release readiness.
• Function as escalation authority for complex FSM defects and integration conflicts.
• Function as IT product owner for FSM system integrators and vendors.
• Define architectural standards and delivery expectations within Statements of Work (SOWs).
• Review vendor deliverables and validate compliance with FSM platform standards.
• Ensure effective knowledge transfer and overall reduced vendor dependency long term.
• Supervise and develop SAP FSM/EAM analysts.
• Establish clear design ownership boundaries and technical accountability.
• Coach team members on FSM architecture, design quality, and risk management.
• Collaborate with technical and business teams to ensure data consistency, integration with GIS, mobile solutions, and other external applications.
• Oversee system testing (unit, integration, and UAT), functional documentation, and mapping to business process documentation.
• Own FSM change governance, testing standards, and release sign-off.
• Ensure UAT validates end-to-end field execution scenarios.

Requirements

• Bachelor’s degree in computer science, Information Technology, or Engineering is preferred or combination of education and equivalent experience.
• 2+ years’ experience in SAP Plant Maintenance, Asset Management, Customer Service, and integration with other EAM applications.
• 3+ years’ experience with configuration, implementation, and integration of FSM Planning & Dispatching, FSM Mobile and FSM Smartform products.
• Knowledge of SAP S/4HANA, Fiori apps, and mobile solutions for FSM/EAM.
• Experience with collaborating and managing SAP and FSM product vendors and other third-party solutions.
• 2+ years’ experience with large scale SAP S/4HANA design, implementation, and support.
• Experience deploying SAP in the cloud preferably on Azure or AWS a plus.
• Experience or knowledge with SAP Private Cloud Edition (PCE) is a plus.
• SAP FSM and/or EAM/PM certification is a plus.

Skills and Abilities

• Strong functional expertise in SAP FSM and EAM/PM modules. Utility sector experience preferred.
• Ability to analyze business requirements and translate them into SAP solutions.
• Hands-on experience with FSM Planning & Dispatching, FSM Mobile, SAP configuration, master data management, and reporting tools.
• Strong problem-solving skills and ability to work collaboratively across teams.
• Excellent team leadership, stakeholder management, and vendor management skills.
• Influencer resulting in a trusted advisor relationship between IT and the business.
• Robust presentation, facilitation, negotiation, and conflict resolution skills.
• Ability to work in a fast-paced environment, handling multiple projects and priorities.
• Not afraid to fail but always has a plan to remediate a failure.