Supervisor - SAP, EAM/FSM

About the role

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.

Responsibilities

• Oversee support and enhancement of SAP FSM solutions, ensuring seamless integration with SAP S/4HANA, EAM, Cloud for Customer (C4C), and other enterprise systems.
• Supervise configuration, implementation, and maintenance of SAP EAM/PM modules, including preventive and corrective maintenance, work orders, notifications, equipment master data, and asset lifecycle management.
• Own and enforce the enterprise FSM architecture, design principles, and platform roadmap and ensure FSM solutions are scalable, secure, and aligned with long-term enterprise architecture.
• Stay up to date with SAP and AI advancements and recommend system enhancements, automation, and process improvements.
• Work closely with business stakeholders to analyze requirements, identify gaps, and design optimized solutions for maintenance and field service operations.
• Govern FSM delivery across internal teams and vendors. Approve FSM designs, configurations, and release readiness. Function as escalation authority for complex FSM defects and integration conflicts.
• Function as IT product owner for FSM system integrators and vendors. Define architectural standards and delivery expectations within Statements of Work (SOWs). Review vendor deliverables and validate compliance with FSM platform standards. Ensure effective knowledge transfer and overall reduced vendor dependency long term.
• Supervise and develop SAP FSM/EAM analysts. Establish clear design ownership boundaries and technical accountability. Coach team members on FSM architecture, design quality, and risk management.
• Collaborate with technical and business teams to ensure data consistency, integration with GIS, mobile solutions, and other external applications.
• Oversee system testing (unit, integration, and UAT), functional documentation, and mapping to business process documentation. Own FSM change governance, testing standards, and release sign-off. Ensure UAT validates end-to-end field execution scenarios.

Requirements

• Bachelor’s degree in computer science, Information Technology, or Engineering is preferred or combination of education and equivalent experience.
• 2+ years’ experience in SAP Plant Maintenance, Asset Management, Customer Service, and integration with other EAM applications.
• 3+ years’ experience with configuration, implementation, and integration of FSM Planning & Dispatching, FSM Mobile and FSM Smartform products.
• Knowledge of SAP S/4HANA, Fiori apps, and mobile solutions for FSM/EAM.
• Experience with collaborating and managing SAP and FSM product vendors and other third-party solutions.
• 2+ years’ experience with large scale SAP S/4HANA design, implementation, and support.
• Experience deploying SAP in the cloud preferably on Azure or AWS a plus.
• Experience or knowledge with SAP Private Cloud Edition (PCE) is a plus.
• SAP FSM and/or EAM/PM certification is a plus.

Skills

• Strong functional expertise in SAP FSM and EAM/PM modules.
• Utility sector experience preferred.
• Ability to analyze business requirements and translate them into SAP solutions.
• Hands-on experience with FSM Planning & Dispatching, FSM Mobile, SAP configuration, master data management, and reporting tools.
• Strong problem-solving skills and ability to work collaboratively across teams.
• Excellent team leadership, stakeholder management, and vendor management skills.
• Influencer resulting in a trusted advisor relationship between IT and the business.
• Robust presentation, facilitation, negotiation, and conflict resolution skills.
• Ability to work in a fast-paced environment, handling multiple projects and priorities.
• Not afraid to fail but always has a plan to remediate a failure.

Benefits

We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home. Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most.

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

The position is available in a hybrid capacity from one of our offices in Arkansas or Oklahoma, or remotely from Texas.