Supervisor Sales Administration

Major Responsibilities

• Selects, coaches, and develops staff.
• Sets clear expectations to inspire and motivate the team.
• Manages performance—recognizing achievement, providing feedback, and administering progressive discipline when necessary.
• Provides day-to-day oversight to the Sales Coordinators, by assisting with troubleshooting situations.
• Provides coaching, feedback, and mentoring as necessary to ensure sales objectives and exceed customer expectations.
• Sets team metrics, monitors team performance, and sets clear expectations for team leads in team member coaching.
• Assists with new hire interview process and provides on-the-job orientation to new Sales Coordinators.
• Acts as a process owner, partnering with Sales Operations to identify needs and requests for Salesforce improvement.
• Identifies opportunities for continuous improvement.
• Escalates concerns to senior leaders.
• Assists representatives with their development plans and develop their customer service skills and product knowledge.
• Develops process documents/procedures for topics that are unclear or have changed.
• Acts as a liaison between partner teams and departments.
• Maintains awareness of daily operational needs of the department through various reporting mechanisms.
• Works with department leaders/key stakeholders to optimize efficiencies of processing administrative duties not tied to revenue generated tasks.
• Handles escalated calls or issues and work with appropriate teams as a liaison when necessary.
• Develops and grows relationships with key customers/stakeholders, acting on new information and monitoring customer satisfaction.

Minimum Job Requirements

• Education: Associate's degree or equivalent work experience.
• Work Experience: 3 years progressive work experience in an Inside Sales and/or Customer Service environment; 2 years’ experience leading or mentoring teams, developing people, or organizing tasks.
• Knowledge / Skills / Abilities: Excellent verbal and written communication skills; excellent presentation and customer service skills; excellent problem-solving skills; continuous improvement mindset; ability to evaluate a situation objectively and review situations in a supportive and empathetic manner; ability to work independently with a high attention to detail; knowledge of SAP or equivalent ERP system; knowledge of Salesforce or equivalent CRM system; ability to build relationships and earn trust; ability to influence employees to collaborate and achieve goals as a group; strong conflict management and resolution skills; knowledge of how to manage process and strategic plans; knowledge of Microsoft Office products with an emphasis in using excel spreadsheets.

Preferred Job Requirements

• Education: Bachelor’s Degree.
• Work Experience: Previous experience managing process and strategic planning; previous experience using SAP or equivalent ERP; previous experience using Salesforce or CRM systems; previous process improvement experience.
• Additional Skills: Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner; ability to work independently with a high attention to detail; knowledge of how to manage process and strategic plans; knowledge of Microsoft Office products with an emphasis in using excel spreadsheets.