Supervisor, Revenue Operations (ROPS)

About the role

We are seeking an energetic Supervisor of Revenue Operations (ROPS) to lead the day-to-day operations of a revenue cycle team. This includes meeting operational metrics objectives established by leadership and directly supervising a team of 10-25 teammates.

Responsibilities

• Directly supervise a team of 10-25 teammates each responsible to execute on an assigned portfolio of patients accounts or Medical Insurance triggers
• Use strong problem-solving skills to assist team in issues within the portfolio, as well as identify and resolve areas of opportunity within the portfolio, collaborating with other departments as needed
• Understand and make decisions regarding payment trends and/or issues within assigned portfolio
• Maintain key metrics, manage performance accordingly, and perform regular reviews to senior leaders
• Consistently communicate team goals, objectives, and progress toward those goals both to team and direct leadership
• Conduct annual reviews for all assigned teammates and identify areas of opportunity for individual teammates and provide timely and ongoing coaching and development
• Identify personnel needs for assigned team and is responsible for ensuring team is appropriately staffed, and identifying and communicating recruiting needs to leadership
• Maintain high engagement scores for assigned team (>80%)
• Makes recommendations for teammate promotions and mobility to senior leaders

Requirements

• Demonstrated ability to independently think critically, identify root causes, and solve them
• Prominent track record of leading change or operations through influence
• Strong presentation and executive communication
• Ability to manage for performance while simultaneously inspiring teammates
• History of coaching and developing teammates

Qualifications

• 2+ years related supervisory experience required
• Intermediate proficiency in MS Excel, Word and PowerPoint
• Bachelor’s Degree preferred
• Healthcare revenue cycle management experience

Benefits

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Pay

The Salary Range for the role is $62,353.20 - $85,000.00/year.
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Schedule

This position will be open for a minimum of three days.