Supervisor, Revenue Operations (ROPS)

3201 S 323rd St, Federal Way, Washington, 98001-5023, United States of America

About the role

We are looking for a motivated and results-oriented leader with proven success in a fast-paced environment. This position is responsible for daily operational oversight and directing teammates to ensure processes are completed as expected, the team meets critical KPIs, and insurance verification and coverage setting are timely and accurate to maximize payments for life-sustaining dialysis services. In addition to supervisory responsibilities, this role will intermittently lead and/or actively support the execution of strategic initiatives and special projects.

Responsibilities

• Ability to prioritize and triage in a fast-paced environment
• Serve as escalation agent for team and partners to resolve questions or concerns with a high level of quality customer service
• Develop staffing plans that promote the most effective use of resources to ensure metrics and goals are achieved consistently with a high level of accuracy
• Monitor team results to evaluate compliance, quality, and effectiveness to identify opportunities for improving results
• Complete teammate employment activity such as hiring, promoting, job performance evaluations (including Performance Development Reviews), PTO, and disciplinary action as required
• Address teammate relations issues appropriately and escalate to manager as necessary
• Maintain teammate records in compliance with DaVita policies and applicable laws
• Understand and communicate DaVita company policies and procedures

Special Projects

• Lead or actively participate in special projects
• Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business
• Identify system and process improvement opportunities and make recommendations

Analytics/Reporting

• Perform root cause analysis and trending on large datasets and create detailed reports for strategic business issues and opportunities
• Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled

Other Duties

• Cross-team collaboration throughout the revenue cycle
• Champion the DaVita Mission and Values both internally and externally
• Attend team meetings, phone conferences, and training as scheduled or needed
• Perform other duties as assigned or required
• Travel required: up to 5%

Requirements

• Revenue cycle experience preferred, especially knowledge of various types of insurances along with coordination of benefits
• Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills
• Willingness and desire to create a team learning environment and foster a positive, fulfilling work environment
• Demonstrated strengths in teambuilding and leadership skills
• Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives
• Strong computer skills and proficiency in Microsoft Office (Excel, Access, Word, Outlook, and PowerPoint)

Benefits

Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave, and more
• Professional development programs: DaVita offers programs to help strong performers grow within their career and provides on-demand virtual leadership and development courses through DaVita’s online training platform, StarLearning

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village.

Pay

The salary range for this role is $80,168.40 - $94,000.00/year. Compensation will depend on a candidate’s qualifications, skills, competencies, and experience. Below are location-specific minimum wage details for non-exempt positions:

• Washington Exempt: $80,168.40/year
• Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.71/hour, Everett: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour