Supervisor, Revenue Management – Hospital Patient Accounts – System OPS

About the job

MU Health Care is seeking a proactive, detail-oriented leader for a Patient Accounts role at Quarterdeck Building, Columbia, MO. The ideal candidate will thrive in a fast-paced environment, possess strong organizational skills, and inspire a team to achieve high standards of accuracy and productivity. Exceptional communication, adaptability, and a collaborative spirit are essential. This role offers the chance to deliver outstanding service, foster team growth, and make a meaningful impact on the patient experience.

Department

Hospital

Work Arrangement

On-site

Compensation

$56,591 - $84,419 per year, based on experience

About Mu Health Care

MU Health Care is recognized as one of Forbes' Best-in-State Employers and values innovation, integrity, and people-first leadership. As the largest health system in mid-Missouri, it includes seven hospitals, a Level 1 Trauma Center, and a Children’s Hospital, along with over 90 specialty clinics. Employees enjoy growth, opportunity, and support within a collaborative environment focused on saving and improving lives.

Employee Benefits

• Health, vision, and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more

Detailed Job Description

• Perform a variety of tasks associated with departmental operations, budgeting, and staffing
• Aid in interviewing, selecting, training, and counseling staff in the designated section of the Patient Accounts department
• Plan and assign work to staff in the designated section of the Patient Accounts Department
• Ensure staff follows appropriate methods and procedures to complete work assignments
• Review staff's work in progress for adherence to appropriate methods and procedures and completion of work promptly
• Instruct and advise staff on changes in policies, procedures, and work standards
• Monitor staff's workload and productivity to meet the department's workload and productivity standards
• Aid in monitoring department operations and objectives to ensure quality services are being provided
• Aid in monitoring the department's Guest Relations Program
• Represent the designated section of the Patient Accounts department on assigned hospital committees
• Communicate with patients, faculty, and other hospital personnel regarding insurance claims, patient accounts, and collections
• Supervise gathering of data for compilation into various reports
• Develop, coordinate, and maintain daily staffing schedules to ensure appropriate level of unit coverage and continuity of care
• Monitor time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely submittal/approval

Qualifications

• Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired
• Experience in government payer, managed care payer, healthcare billing, healthcare reimbursement, or claims processing/payment variance
• Prior experience in medical terminology and ICD-9 and/or ICD-10, CPT coding and DRG's and APC's is preferred
• Additional license/certification requirements as determined by the hiring department

Physical Demands

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required to ambulate, remain in a stationary position, and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.