Supervisor, Revenue Cycle Management

About the Role

Supervises Intake and Reimbursement Processes within the revenue cycle center to maintain a high quality of service while ensuring timely payment for services provided. Responsible for supervising staff, process, and productivity for the assigned area(s) including intake, billing, collections, and cash posting. Works closely with the Manager, Revenue Cycle Management to assist with achieving financial goals and staff development.

Responsibilities

• Assists Revenue Cycle Manager with monitoring adherence to policies and procedures, and performing audits as designated.
• Assists with monitoring and evaluating Intake and Reimbursement employee productivity and performance to goal.
• Assists with training new Revenue Cycle employees and conducts ongoing training and skills assessments as necessary.
• Assists revenue cycle staff with any day-to-day issues and escalates issues when necessary to the Revenue Cycle Manager.
• Verifies that all appropriate paperwork has been obtained, completed, and is accurate prior to billing.
• Assists Intake and Reimbursement employees with escalated issues to maintain a high quality of service and ensure payment for services provided.
• Assures the timely and accurate submission of invoices to the responsible payer for services and products provided.
• Assures that timely and accurate follow-up activity is performed to maintain a high quality of service and timely payment.
• Develops, monitors, coaches, and manages staff, ensuring the development of employees through orientation, training, establishing objectives, communication of rules, and constructive discipline.
• Builds employee morale, motivation, and loyalty and fosters a team-like environment.

Requirements

• High School Diploma or equivalent.
• 1 year of related supervisory experience, or 2-5 years of revenue cycle management experience showing demonstrated progression.

Skills

• Intermediate level skill in Microsoft Excel (e.g., using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers, and/or print scaling).
• Intermediate level skill in Microsoft Word (e.g., inserting headers, page breaks, page numbers and tables, and/or adjusting table columns).
• Basic skill level in Microsoft PowerPoint (e.g., inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view, and/or running a slide show).

Preferred Qualifications

• Previous Infusion Reimbursement or Intake/Admissions experience.

Pay

Pay Range is $56,714.95 - $94,547.42. Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time Off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs