Supervisor, Revenue Cycle

The US Oncology Network is seeking a Revenue Cycle Supervisor to join Texas Oncology in Richardson, Texas (3001 E. President George Bush Highway, Suite 100). This full‑time role supports the Surgical Specialties and operates Monday through Friday, 8:00 a.m. – 5:00 p.m. Texas Oncology is the largest community oncology provider in the country, delivering high‑quality, evidence‑based cancer care to patients close to home.

Responsibilities

• Supervise daily business functions of the patient visit from point of entry to accurate adjudication of accounts, including appointment scheduling, insurance eligibility, charge processing, claim submission, payment processing, collections, and accounts receivable management.
• Manage denial management, reporting, analysis, concurrent and retrospective auditing, proper coding, credentialing, and customer service related to the revenue cycle.
• Provide training and development for revenue‑cycle staff; develop, implement, and maintain practice revenue‑cycle training materials and conduct training on SOPs, systems, metrics, and regulations.
• Resolve escalated and unique revenue‑cycle issues; regularly audit staff work for compliance with Practice SOPs.
• Prepare monthly revenue‑cycle financial analysis, including aged accounts, and monitor business metrics to refine processes.
• Guide individuals and teams toward priorities, clarify roles, coordinate resources, cascade goals to staff objectives, and champion new initiatives.
• Coordinate front‑office duties such as scheduling, check‑in, and co‑pay/co‑insurance collection.
• Recruit, interview, recommend hires, assess performance, recommend salary changes, and administer progressive discipline.
• Enforce adherence to Practice and US Oncology policies and perform other duties as assigned.

Qualifications

• Associate’s degree in Finance, Business, or equivalent OR four years of revenue‑cycle experience (required).
• At least four years of medical revenue‑cycle experience with a consistent track record of achieving metrics.
• Two years of experience managing, delegating, and following up on work priorities of others (strongly desired).
• Strong knowledge of medical insurance billing and collections, CPT, ICD‑9, HCPC coding, medical terminology, and managed‑care products (HMO, PPO, etc.).
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).

Physical Demands

• Presence on site during regularly scheduled business hours; required to sit, stand, talk, and hear.
• Full range of body motion, including handling and lifting patients, manual and finger dexterity, and eye‑hand coordination.
• Standing and walking for extensive periods.
• Occasional lifting and carrying of items up to 40 lb.
• Corrected vision and hearing to normal range.

Work Environment

• Potential exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic.
• In‑person interaction with co‑workers, management, and clients.
• Minimal travel by automobile to office sites may be required.