Supervisor Regional Operations

About Forged Fiber

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions. Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
• Serve as the single point of contact between Forged Fiber and Contractors to resolve issues arising during the construction and/or maintenance process.
• Train, coach, and develop employees with regards to new processes and quality standards, customer contact, safety, expense control, and technical skills.
• Lead a team of technicians who meet attendance and performance standards.
• Represent Forged Fiber with customers and governmental agencies.
• Collaborate with the union to achieve a win-win working relationship.
• Celebrate successes, appropriately use rewards and recognition, and motivate the team for continuous improvement and maximum performance.
• Develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Forged Fiber products and services while providing a service experience that exceeds customer expectations.

Requirements

• Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
• Strong skills and experience in employee development to include training, coaching, and mentoring in a union environment.
• Computer skills including Excel, email, Word, and legacy systems.
• Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Forged Fiber.
• Working knowledge of the splicing and construction process for the telecommunication industry.
• Working knowledge of Contractor relations.
• Ability to work in a consultative manner with others, establish rapport, interview, fact-find, present options, recommend solutions, follow-up, and exhibit customer-focused behavior.
• Previous experience in a multi-tasking, result-oriented position in a deadline-focused department.
• Bachelor's degree or equivalent education and experience.
• 5+ years of related experience.

Preferred Qualifications

• 2+ years of experience managing teams within a telecom technical environment.
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
• 2+ years of experience with Excel, email, and legacy systems.
• Duty Management work scheduled on a rotation basis with pager duty required.
• Varying tours and hours including possible mandatory overtime and holidays.
• Ability to work with minimal supervision.
• Ability to prioritize multiple projects and perform under pressure.
• Ability to negotiate timeframes for completion and meet critical deadlines.
• Willingness and ability to work with other coworkers to complete job assignments.

Pay

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Location Based Pay Ranges: $83,000–$130,000

Benefits

Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, and Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional, and financial wellbeing.