Supervisor Regional Operations

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions. Forged Fiber is about more than building a network—it is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

About the role

The Supervisor Region Operations is responsible for managing technicians in specific service areas and providing quality residential and business communications services on a profitable basis while adhering to company policies, procedures, and directives. You will develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Forged Fiber products and services while delivering a service experience that exceeds customer expectations.

Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians, including installation and maintenance of residential, business, central office, design services, and splicing activities.
• Serve as the single point of contact between Forged Fiber and contractors to resolve issues during construction and/or maintenance.
• Train, coach, and develop employees on new processes, quality standards, customer contact, safety, expense control, and technical skills.
• Lead a team of technicians to meet attendance and performance standards.
• Represent Forged Fiber with customers and governmental agencies.
• Collaborate with the union to achieve a win-win working relationship.
• Celebrate successes, use rewards and recognition, and motivate the team for continuous improvement and maximum performance.

Requirements

• Previous experience managing teams within a telecom technical environment (4+ years typically required).
• Strong skills in employee development, including training, coaching, and mentoring in a union environment.
• Proficiency in computer skills, including Excel, email, Word, and legacy systems.
• Working knowledge of installation and maintenance of residential and business services, local network processes, and Forged Fiber’s products and services.
• Working knowledge of the splicing and construction process in the telecommunications industry.
• Experience in contractor relations.
• Ability to work consultatively with others, establish rapport, interview, fact-find, present options, recommend solutions, and follow up with customer-focused behavior.
• Experience in a multi-tasking, results-oriented, deadline-driven environment.
• Bachelor’s degree or equivalent education and experience.
• 5+ years of related experience.

Preferred Qualifications

• 2+ years of experience managing teams in a telecom technical environment.
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
• 2+ years of experience with Excel, email, and legacy systems.
• Duty management scheduled on a rotation basis, including pager duty.
• Ability to work varying tours and hours, including mandatory overtime and holidays.
• Ability to work with minimal supervision, prioritize multiple projects, and perform under pressure.
• Willingness to collaborate with coworkers to complete job assignments.

Pay

Location-based pay ranges: $83,000–$130,000. Individual pay is based on skills, experience, and other relevant factors.

Benefits

Forged Fiber offers a comprehensive package featuring a broad range of health, life, and voluntary lifestyle benefits, along with other perks that enhance physical, mental, emotional, and financial wellbeing.