Supervisor, Regional Custodial Services

About the Role

The Regional Custodial Services Supervisor performs supervisory work with limited decision-making discretion, leading the delivery of custodial services and facilities management while providing customer service expertise. This role supports efforts to ensure schools and other district sites operate effectively, efficiently, and in compliance with federal, state, and local laws and regulations for an assigned region. The position involves direct supervision of assigned personnel, including planning, assigning, and directing work; addressing complaints; resolving problems; training employees; evaluating performance; and hiring or assigning personnel. The employee performs both school-based and district-level work under the direction of the Regional Manager of Custodial Services.

Responsibilities

• Adhere to all state, federal, and local laws, policies, and procedures.
• Provide leadership and oversight for custodial services within the assigned region.
• Coordinate and monitor work schedules with school administrators to ensure assignments are accurate and complete.
• Supervise and oversee various projects and facility inspections as assigned by the Director of Maintenance and Operations and/or managers.
• Assist with the procurement of parts and supplies, including budgetary cost, inventory, and ordering.
• Monitor availability and distribution of cleaning supplies, equipment, and other material inventory.
• Report to or depart from multiple locations across the district as required.
• Train custodial employees to ensure best practices are followed in accordance with district and industry standards.
• Use the current work order system to monitor and/or assign daily tasks, projects, and materials.
• Evaluate the performance of subordinate personnel in accordance with district evaluation policies and guidelines.
• Meet with principals and other administrative staff to address cleaning and facilities support activity in schools.
• Maintain prompt, regular in-person attendance and be available to work on-site during regular business hours and as needed.
• Serve as a liaison and communication link between custodial and building services and individual school staff (principals and site administrators).
• Provide exceptional customer service on issues related to custodial services, facility management, and operations of assigned sites.
• Implement and enforce standards and objectives established by custodial services, environmental health & safety, and building services departments.
• Conduct periodic condition assessments/inspections and health and safety risk assessments to support department objectives and corrective action plans.
• Ensure the accurate completion of the daily payroll process.
• Respond to and assist with emergency responses (24/7) as directed.
• Perform related work as assigned or required.

Requirements

• Ability to perform each essential function satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay

Hourly, NC 12.

Schedule

Full-time, 12 months.

Reports To

Regional Manager of Custodial Services.

Work Location

The normal place of work is on the premises used by Charlotte-Mecklenburg Schools. The district reserves the right to require work at other locations as reasonably needed.