Supervisor, Referrals

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor, Referrals based in the United States. This remote leadership role oversees referral and authorization operations while supporting a team responsible for processing healthcare-related requests. You’ll coordinate workloads, monitor team activities, and help ensure referral and authorization processes meet established performance standards. The position combines people leadership with operational problem-solving, requiring you to research complex issues and guide the team toward effective resolutions. You’ll also serve as a key resource for associates, providing coaching, training, and support for professional development. Strong organization and resource management will be essential to balancing caseloads and responding to changing operational needs. The role offers an opportunity to directly contribute to efficient healthcare administration while developing and leading a specialized team.

Responsibilities

• Referral and Authorization Oversight: Supervise the processing of referrals and authorizations, monitoring team activities to ensure work is completed accurately, efficiently, and in accordance with established performance standards.
• Team Coordination: Serve as a resource for associates by coordinating referral and authorization activities, answering operational questions, and helping the team navigate process-related challenges.
• Workload Management: Prioritize and distribute caseloads among team members to optimize available resources, maintain appropriate workloads, and support consistent service levels.
• Operational Continuity: Implement contingency operations and adjust team priorities as needed to maintain performance standards during changing volumes, staffing challenges, or other operational disruptions.
• Issue Resolution: Research and resolve complex issues related to referrals and authorizations, identifying appropriate solutions and communicating relevant information to team members and stakeholders.
• Training and Development: Facilitate required training for non-clinical associates and provide ongoing coaching to strengthen performance, knowledge, and professional capabilities.
• Performance Management: Support associate development and future growth opportunities through regular coaching, feedback, performance management plans, and guidance on professional objectives.

Requirements

• Supervisory Experience: At least 3 years of supervisory, management, or Team Lead experience, with demonstrated ability to coordinate workloads, support employees, and manage team performance.
• Referral and Authorization Expertise: At least 5 years of experience in referral and authorization management, with strong knowledge of related processes, workflows, and operational requirements.
• TRICARE Experience: