Supervisor, Referrals
Job Summary
The Referral Supervisor provides day-to-day leadership, oversight, and support for the referral coordination team. This role is responsible for supervising team activities, optimizing workflow, mentoring staff, and ensuring exceptional patient service delivery. The Supervisor plays a key role in driving performance, maintaining team alignment with operational goals, and fostering a culture of collaboration, accountability, and excellence.
Essential Duties & Responsibilities
Referral Workflow Management (30%): Oversees assigned referral specialty buckets, ensuring timely and accurate processing. Assists with other specialty buckets during periods of high volume or limited staffing.
Team Supervision & Operations (40%): Provides daily leadership and direction to the referral team to ensure efficiency and productivity. Delegates tasks strategically to optimize performance and workload distribution. Manages escalated issues and coordinates with the department manager for resolution. Performs a variety of supervisory tasks, including: Approving time-off requests and timecards, Conducting 90-day performance evaluations, Managing team learning and training schedules, Overseeing job requisitions and onboarding processes, Processing job and compensation changes, including cost center updates.
Employee Development & Mentoring (30%): Onboards and mentors new team members to ensure proper understanding of referral protocols and systems. Provides ongoing coaching and retraining as new procedures and technologies are implemented.
Additional Duties & Responsibilities
Collaborates regularly with internal departments, external medical offices, insurance carriers, and patients to facilitate accurate and timely referrals.
Maintains working knowledge of systems including eClinicalWorks (eCW), Evoke360, and Microsoft Office.
Bilingual proficiency in English and Spanish preferred.
Supervisory Responsibilities
Works in partnership with the Manager of Referrals to supervise and train referral coordinators.
Education & Experience
High School Diploma or equivalent required.
Minimum of 2 years’ experience in referral coordination.
Minimum of 1 year experience in a team lead or supervisory role.
Proficient in Microsoft Word, Excel, and PowerPoint.
Strong organizational, communication, and process improvement skills.
High attention to detail and the ability to manage multiple priorities.
Demonstrated ability to mentor and develop others.
Physical Requirements
Works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time.
Must be able to stand, sit, walk and occasionally climb.
The incumbent must be able to work extended and flexible hours and weekends as needed.
Physical demands include ability to lift up to 50 lbs.
Work Conditions
Must be able to perform essential functions such as typing, standing, sitting, stooping, and occasionally climbing.
Flexibility to travel to clinical sites as needed.
Tools & Equipment Used: Computer and peripherals, standard and customized software applications and tools, and usual office equipment.