Supervisor, RCM Billing & Collections

About The Company AEG Vision ("AEG") is the market-leading manager of full-scope optometry practices throughout the country. The optometry practices under management maintain the local brand, practice staff, store associates, and patients, while AEG invests in medical equipment, technology, infrastructure, and the team in order to elevate the patient experience. AEG's core purpose is to "improve the health of our community by helping our neighbors see better and look their best, one patient at a time." We are assembling a team of experienced industry professionals to help build AEG into the best place to work and ensure that each patient of the practices under management has an outstanding patient experience. The Supervisor, Revenue Cycle Management is responsible for leading a team of Billing and Collections associates primarily responsible for billing, aging, collections, write-offs and adjustments of insurance claims. Business lines can include commercial, health plan, Medicare, Medicaid, local and discount plans. The primary purpose of this position is to submit clean claims to 3rd party insurance carriers, maximize collections and minimize bad debt. Supervises the day-to-day activities of associates and ensures team execution of:Correcting claim data in Acuity Logic system prior to billing for specified plansSubmitting both paper and electronic claims in Acuity Logic for specified plans to 3rd party carriers timelySubmitting manual vouchers and invoices to plans that don’t accept claim forms in a timely mannerInterpreting and following up on claim denials from 3rd Party carriers for specified plansMonitoring the aging of specified plans to ensure prompt and accurate payment for specified plansMaintain proper claim scrubbing edits for specified plans and communicate updates with ITOversees the AR revenue collection process and maintains acceptable levels of AR for the designated PlansPersonnel responsibilities to include scheduling, recruiting, hiring, training, timecard approvals, PTO requests, performance management and employee developmentConducts regular, scheduled meetings with direct reports to review activities, resolve outstanding issues, apprise of departmental activities, etc.Develops expertise in specific plans assigned to the position and acts as a department and company resource for questions relating to billing of these plansCommunicates all system, site, and billing company issues to the AR Manager on a timely basis to allow management oversight and proper resource planningBe a resource for practices for questions relating to billingMakes recommendations for efficiencies, processes, etc. which will deliver quality, cost savings, and/or profitability improvements within the department and / or across the organizationKeeps RCM Manager informed of daily issues and concernsEnsures timely responses and resolution of the help desk tickets concerning their specified teamPerform other duties and projects, as assignedHigh school diplomaCollege degree preferred3+ years 3rd Party Billing and Collections experience1+ year management experienceEffectively collaborates, gains alignment, and leads cross-functional teams across the department and shares information with others via written and verbal communicationWorks well under pressure, meets deadlines, is very organized and responsiveOperates well in ambiguity and uses sound judgementStrong people/communication and project management skills are requiredMid-level PC skills including MS Windows, MS PowerPoint, MS Word and MS ExcelFull-timeHigh School or EquivalentNegligibleHybrid