Supervisor Ramp - MSY

Responsibilities

• Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction
• Monitor and guide ground support performance to ensure requirements are met
• Ensure all equipment including GSE is maintained and available for the operation
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
• Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance
• Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
• Coordinate actively with all Departments to maintain the Station's on-time performance
• Report status updates to leaders and employees consistently
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results
• Review and ensure accurate delay coding
• Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
• Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
• May perform other job duties as directed by Employee’s Leaders

Qualifications

• Fully functioning, broad knowledge of Airline Operations
• Licensing/Certification: Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
• Driver’s License: Must possess a current valid driver’s license issued in the United States
• GSC Qualification: Must be able to obtain GSC qualification and comply with the DOT (Department of Transportation) drug and alcohol testing program
• Customs' Seal: May be required by Station Leadership to obtain a Customs' Seal and meet all requirements to work on international flights
• Physical Abilities: Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time, communicate and interact with others in the English language to meet the demands of the job, perform assigned duties with potential exposure to excessive noise, vibrations, and/or sensory conditions, perform assigned duties in outdoor and inclement weather conditions, use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job, lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces, climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
• Other Qualifications: Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines, must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986, must be at least 18 years of age, must be able to comply with Company attendance standards as described in established guidelines

Benefits

• Opportunities for overtime and shift premiums
• Additional bonus opportunities are available and awarded at the discretion of the Company
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment
• Explore more benefits you’ll love: https://careers.southwestair.com/benefits