Supervisor - Quality Critical Incident

Responsibilities

• Oversees the training, coordination, and daily operations of the Critical Incident Reporting (CIR) team to ensure all tasks are assigned and completed on time.
• Ensures incidents are processed and routed appropriately to protect vulnerable Medicaid members and maintain compliance with required timelines.
• Monitors staff performance, develops tracking models, and supports leadership in ensuring CIR processes meet quality and timeliness standards.
• Makes sure all new CIRs are placed under review within 24 hours of receiving them, Monday-Friday excluding holidays.
• Oversees closure of all CIRs via the HSD Critical Incident Reporting System (CI Portal).
• Trains staff in departmental application of systems, processes, policies and procedures, and assists in training of computer activities.
• Updates and coordinates on-going improvement of CI processes including P&Ps, Desktops, Job Aids, Promise Map, etc.
• Prepares for and participates in Monthly and Quarterly CI Committee Meetings. Assists with analysis and writing of HSD Report 36.
• Attends and actively participates at quarterly HSD/MCO CIR workgroup meetings.

Qualifications

• Nursing Degree required.
• Bachelors Degree Required, MSN Or BSN Preferred.
• Critical Incident Management experience required.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

About the Role

Supervisor - Quality Critical Incident leads a team that ensures every critical incident is heard, addressed, and escalated to protect those who need it most. The role is full-time and exempt, based at Reverend Hugh Cooper Administrative Center with a weekday schedule of Monday-Friday (United States of America).

Pay

Pay Range Minimum Offer $70,449.60 Maximum Offer $107,598.40