Supervisor Quality Control Field

About the role

The Quality Assurance Supervisor plays a critical role in supporting our Operations partners in damage prevention and quality assurance initiatives. We hold ourselves to high standards and expect the same from our supervisors.

Responsibilities

• Supervise a group of 10 or more Quality Assurance Coordinators located throughout the territory.
• Conduct damage investigations to determine, and document root cause.
• Collaborate with internal partners to select and assign quality audits.
• Perform root cause analysis on quality failures and identify trends.
• Assist Quality Assurance Coordinators with troubleshooting.
• Track open/pending investigations and ensure proper and timely completion.
• Train and mentor Quality Assurance Coordinators.
• Will travel throughout territory (frequently and on short notice).
• Ensure proper employee coverage throughout territory.
• Participate in employee annual reviews.
• Represent UtiliQuest in small claims court and depositions when necessary.
• Effectively communicate in both verbal and written format.
• Review completed damage investigations and audits for efficiency and accuracy.
• Manage monthly JSO’s and weekly safety topic completion; ensure the team is observing required safety procedures.
• Other tasks as assigned.

Requirements

• High school diploma or GED is required.
• 5 or more years of locating experience and/or equivalent (Preferred).
• 1 or more years of experience in quality auditing and damage investigations (Required).
• Prior computer experience including Excel, Word, and Google Docs.
• Ability to speak in group settings.
• Demonstrate ability to appropriately manage conflict.
• Demonstrate effective written and verbal communication skills.

Benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!