Supervisor Quality Control Field

About the role

As a Quality Control Supervisor, you will be responsible for a variety of tasks and projects of varying size and complexity. This position will assist the Training Manager with local and large-scale projects as needed and may take the lead on assigned projects.

Responsibilities

• Responsible for the training and quality of all employees within your assigned systems.
• Perform quality control inspections and document, correct, and coach any issues found.
• Deliver engaging, high-quality training to both in-person and virtual audiences.
• Mentor, coach, and support trainees to ensure consistent delivery, effective facilitation, and ongoing professional development.
• Design, develop, and deliver training materials using tools such as PowerPoint, Word, and other instructional technologies aligned to learning objectives.
• Evaluate trainee performance by auditing work, conducting Technical Proficiency Observations and Quality Observations, identifying skill gaps, and implementing targeted training solutions.
• Provide constructive feedback and apply training interventions to prepare employees for successful field performance.
• Coordinate training schedules and offerings with training leadership and local management.
• Serve as a technical training resource, providing field support during high-demand periods.
• Contribute to damage investigations by identifying training-related root causes and recommending prevention strategies.
• Stay current on emerging training methodologies, technologies, and best practices.
• Travel up to 25% to support regional and company-wide Quality initiatives.
• Perform other duties as assigned.

Requirements

• Minimum of 3 years fiber optic or cable installation experience.
• Perform mandatory job site inspections to ensure employee compliance with all company safety policies and procedures.
• High School Diploma or G.E.D.
• Ability to work a very flexible schedule in a fast-paced, time-sensitive environment.
• Ability to handle multiple tasks and last-minute changes.
• Exceptional customer service experience.
• Team-oriented mindset.
• Former supervisory experience a plus.
• Valid driver's license with a minimum of 2 years driving experience and a good driving record.

Physical Abilities & Exposures

• Routinely work at heights, in confined spaces, and alone in remote locations.
• Operate vehicle and heavy machinery.
• Perform tasks requiring squeeze, fine hand motion, bend, stoop, stand, walk, and climb stairs.
• Lift up to 55 pounds without assistance.
• Occasionally use a ladder, keyboard, and mouse.

Benefits

• Weekly paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) with company match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more