Supervisor - Public Safety Communications (Dallas Police) (Civil Service)

About the Role

The City of Dallas is seeking a Supervisor-Public Safety Communications to oversee, supervise, and participate in a wide range of communication efforts for the Police Department. This role is responsible for the overall supervision, planning, direction, and execution of work for non-exempt and/or exempt employees in a medium or large-sized operational unit.

Responsibilities

• Oversees call takers answering phones in the call center, monitors customer service, and provides performance feedback.
• Evaluates call-taking methods, monitors service efficiency, and implements updates.
• Supervises hiring and recruiting, maintains relationships with Police Personnel and Civil Service, and reviews applicants.
• Coordinates interview panels, submits paperwork, and prepares employment letters and onboarding activities.
• Oversees the division's open records section, reviews requests, and ensures timely completion.
• Performs payroll-related work, reviews leave and overtime, and conducts audits.
• Develops professional communication standards to promote success and meet goals.

Qualifications

• High school diploma or GED.
• Five (5) years of experience in public safety emergency call taking and/or dispatching.
• One (1) year of leadwork/supervisory experience.
• Associate degree (or higher) in any field plus three (3) years of specified experience, including one (1) year of leadwork/supervisory responsibilities, may substitute for education and experience requirements.

Skills

• Thorough knowledge of police department operations.
• Knowledge of human relations and supervision.
• Knowledge of communications practices and standards.
• Ability to oversee call center operations and evaluate performance.
• Effective verbal and written communication skills.
• Proficiency in MS Office and police information software.

Requirements

• Valid driver's license with a good driving record.
• Must obtain TCOLE and TCIC/NCIC certifications within the probationary period.
• Pass an intensive background check, including polygraph and drug screen.
• No felony or Class A misdemeanor convictions.
• No Class B misdemeanor convictions within the last ten (10) years.
• Availability for various shifts, including nights, weekends, and holidays, and 24/7 call-out.

Preferences

• Effective oral and written communication skills.
• Current TCOLE and/or TCIC/NCIC certifications.

Pay

Salary range: $30.89 - $38.37. The amount offered will depend upon qualifications.