Supervisor Provisioning - MCI

About the role

Ready to take the next step and lead the Team that keeps our flights stocked and on time? As a Supervisor Provisioning, you’ll coach and develop Provisioning Agents while making sure every aircraft has the snacks, drinks, and supplies our Customers expect. You’ll manage inventory, ensure Safety and compliance, and work closely with Leaders and station Teams to keep flights on time. This is your chance to grow as a Leader while making a big impact on Customer Experience and station performance every day.

Leadership expectations

• Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees
• Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development

Pay & Benefits

Pay of $36.00 to $37.50 per hour, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings
• 3% Short Term Incentive (STI) bonus to be paid on the base salary in alignment with company performance
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents; health plan coverage options start from the very first day of employment (30 days to select and enroll, coverage retroactive to first day)

Schedule

The Supervisor Provisioning works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.

Responsibilities

• Determine that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained
• Monitor the quality, quantity, and procurement of provisioning supply purchases
• Actively coordinate with all Departments to maintain the station’s on-time performance, Employee morale, and Customer satisfaction while maintaining a safe working environment and instituting programs designed to help reduce accidents and injuries
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
• Meet or exceed performance goals through effective decisions, assign and track Agents for training compliance
• Coordinate actively with all Departments to maintain the Station's on-time performance
• Report status updates to leaders and employees consistently
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, holding responsible parties accountable for results, and reviewing and ensuring accurate delay coding
• Work with Staff Planning to build bids that are in line with the Department’s hourly goals
• Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
• Coordinate the distribution of all necessary supplies to non-Provisioning Stations
• Ensure all equipment including GSE is maintained and available for the operation
• Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
• May perform other job duties as directed by Employee’s Leaders

Qualifications

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems