Supervisor, Program Management

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world through our global team of more than 7,000 employees committed to delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients, from innovative biotech start-ups to established pharmaceutical companies, helping bring innovative therapies to market and supporting the patients who depend on them.

About the role

The Talent Supervisor, Program Management is responsible for the day-to-day operations of a team of employees, including hiring, planning and directing workflow, scheduling, performance management, and team development. This role ensures compliance with key performance indicators and contractual obligations to maintain high levels of customer and client satisfaction. The Supervisor collaborates with leadership to develop policies and procedures and recommends operational improvements.

Responsibilities

• Set clear direction, effective plans, and measurable outcomes for the team.
• Manage employee performance, work processes, and resources to ensure work is accomplished effectively.
• Engage employees to maximize discretionary effort and develop a pipeline of talent for future business needs.
• Supervise a team, promote a team environment, and ensure high-quality standards in accordance with organizational policies and applicable laws.
• Oversee resolution of employee issues, evaluate and coach performance, and monitor key performance indicators to ensure compliance with client contracts and customer satisfaction.
• Manage day-to-day operations, including onboarding and training team members on departmental policies and procedures.
• Identify and execute cross-training opportunities and schedule staff according to program business needs.
• Coach and develop direct reports through team huddles and 1:1 meetings.
• Serve as a point of escalation for customer complaints requiring higher-level expertise.
• Interface with clients regarding operational performance as per program setup and needs.
• Evaluate the efficiency, productivity, and accuracy of the team and implement improvements to attain high levels of achievement.
• Promote and implement effective teamwork across all levels and areas of the organization.
• Adapt to a fast-paced, dynamic environment, maintain confidentiality, make independent decisions, and meet deadlines.
• Act as a backup for the team when necessary.

Requirements

• GED/High School Diploma and 10 years’ experience, or Associate’s Degree and 8 years’ experience.
• Demonstrated proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Experience with managed care, prescription benefits, medical billing, reimbursement, and/or pharmacy.
• Strong written and verbal communication skills.
• Advanced problem-solving skills with the ability to perform detail-oriented work accurately.
• Experience resolving challenging customer relation issues in a professional manner.
• Ability to work with multiple stakeholders in a fast-paced environment.
• Capable of working flexible hours based on business needs.

Preferred Qualifications

• Bachelor’s Degree in Life Sciences, Pharmacy, or a Business-related discipline.
• Previous supervisory experience.

Physical/Mental Demands and Working Environment

This is a largely sedentary role requiring the ability to stand and/or sit for long periods (up to 90%). The employee is regularly required to talk, hear, type, and engage in repetitive motion, as well as reach and grasp. Occasional lifting and/or moving of up to 25 pounds may be required. The employee may intermittently need to stoop, crouch, push, pull, or kneel. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The role requires mental alertness, including the ability to communicate verbally and in writing, concentrate on tasks, remember and observe details, adjust to changes, handle stress and emotions, and think analytically. This job operates in a professional office environment with standard office equipment and moderate noise levels, frequent interruptions, and multiple demands.

Pay

If this job posting includes a base salary range, it represents the low and high end of the salary range for this position in the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations.

Benefits

More information about EVERSANA’s benefits package can be found at eversana.com/careers.